Timothy H.
Pretty reliable just curious as to…
Pretty reliable just curious as to where I go from here, background check is cleared but I call the number and nobody answers

Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Timothy H.
Pretty reliable just curious as to where I go from here, background check is cleared but I call the number and nobody answers
Lavona N.
I'm anxious and excited to start working. I'm glad that you make background check easy
Response from Sterling, A First Advantage CompanyJan 12, 2023
Thank you for this review.
Rebekah H.
I spoke with John and he was very professional, demonstrated excellent customer service skills, and knowledgeable. I completed my background check and noticed that I was not asked what my maiden name was and was concerned that I might not be in compliance with the background check and therefore not a candidate for the employment opportunity. However, John assured me that all would be well and that I was in compliance and this would not affect my employment opportunity. Thank you again for your assistance. I appreciate you and hope you enjoy a fabulous Friday and a wonderful weekend. All the best!
Response from Sterling, A First Advantage CompanyJan 12, 2023
Thank you for sharing your experience with our team!
Haleem S.
Professional ,very supportive, prompt in service 👍
Response from Sterling, A First Advantage CompanyJan 12, 2023
Thanks for this review!
Julie
The representative on the phone went above and beyond to help resolve the issue! He also learned that I am a new hire and sent user guides via e-mail, which have been very helpful. Top notch service and I hope to have this same rep again if I ever encounter an issue.
Response from Sterling, A First Advantage CompanyJan 12, 2023
We appreciate you taking the time to share your experience. Thank you.
Barbara M.
My background check took a few more days than usual I of course had some concerns and filled with anxiety. I called three times and each time was given respect and they were the opposite of evasive. I was given information that made this process bearable. thank you
Response from Sterling, A First Advantage CompanyJan 12, 2023
Thank you for leaving us a review.
Lawrence J.
Assistance, Help Center was great and directed me to what I needed.
Response from Sterling, A First Advantage CompanyJan 12, 2023
Thank you for this review.
PAWAN S.
I like the way the background verification is transparent. You can view the reports as well. It would be much better if the person can also see the progress of each verification.
Response from Sterling, A First Advantage CompanyJan 12, 2023
Thank you for this review! We have forwarded along your feedback.