Sterling, A First Advantage CompanyReviews of sterlingcheck.com

They have been processing my background check for a month. It’s still not ready to this day. They allowed me to come into America because I was promised that an express tag would be applied to my check which would ensure that is ready by time I got to the United States. However I’ve been here for 4 days now, I have to be staying in a hotel as I can’t move into company housing without a clear background check and they are asking me for all the documents that were previously submitted and accepted. If you want to be stressed out and taken for a fool, use Sterling, that’s the only thing this company guarantees. I’ve never come across a business and a set of associates so unprofessional. They lack empathy and integrity.

Repeatedly didn't read or lost emails and accused me of not sending them. Or didn't even bother telling me that had lost them and just held up the process, and told someone else I hadn't sent them.

They used to be efficient, but ever since they got acquired by Sterling, their service started becoming lame and disorganized. very disappointed to them now.

1. Their form is a joke, they can't even specify properly which documents are mandatory and which are optional 2. They then keep spamming you with emails for the so called "optional" documents which suddenly became mandatory 3. Most incapable and poorly trained employees I had to deal with, probably ever, they do "background checks" in countries where they don't even know the simplest rules and regulations and ask for the most absurd things and don't have the capacity to understand that not all countries are the same in terms of laws and regulations An absolute nightmare to deal with them!

Horrible platform, horrible customer service. You will never be able to contact them. In addition to making several mistakes, it is impossible to resolve issues.

Drawn out process with incompetent staff

Sterling background check had me jump through hoops, waiting over a month for results. Claimed 7 days. Meanwhile, my potential employer planned a start date. Sterling requested employment verification on a background check! Employment from 7 years ago in another state! I gave exact information and they never checked any of it. They made my background check ten times worse than anything I've ever experienced. I waited a month for their fraudulent dates, charges etc from 15 years ago! They didn't even try to verify. I know because I speak to my previous boss in South Carolina EVERY DAY. Meanwhile, I put in my 2 weeks at my current (now previous) job... Thinking I'd be working soon. Regardless, they've more or less starved a family of 5. Beyond upset. Their customer service claims a day to respond to emails. It takes at LEAST 7. Just heartbreaking and I don't want others to have this experience. Sterling is not a good company. Nor does it employ any good caring people. Thank you for your time.

Sterling is the worst background check company I’ve ever encountered with. A job I used them to do my background and they send the job back completely wrong information that prevented me from getting the job. It’s even took them a whole 30 days to complete a dispute case. It’s was no apology or anything. I’ve just completely lost out because of the bogus company!