SterlingcarsreadingReviews of sterlingcarsreading.com

I recently purchased a Discovery Sport from Sterling Cars, and while the overall experience had its highlights, there were some inconsistencies that left me questioning their process. Cameron was an absolute legend—his customer service was exceptional, scoring a solid 10/10. From our initial phone conversation to showing us around the car, his professionalism and helpfulness stood out. When we decided to proceed with the purchase, Michael initially offered the standard 30-day warranty that most dealerships provide, which we thought was great. However, things took an unexpected turn when another individual, who bore a striking resemblance to Mr. Bean, stepped in and abruptly stated that no warranty would be included. This sudden policy change was baffling—especially after we had already agreed on the terms. Despite spending over £6,000-£7,000, I was informed that additional warranty coverage would need to be purchased at the previously agreed price. To make matters more confusing, this same individual later offered a one-year warranty plan at a price significantly lower than what was originally discussed. He seemed unsure of what he was saying, but I agreed to his offer on three separate occasions. This miscommunication left me perplexed, as it seemed they were constantly shifting their stance on the warranty policy. Cameron and Michael were fantastic, but the inconsistent and confusing handling of the warranty process by the third person overshadowed what could have been a flawless experience. Why was the policy changed so abruptly, and why was there such a lack of clarity?

Bought Audi A4 March 2019 at 135000 miles cars been no trouble & now just clocking 300000 miles , cheers guys

I recently purchased a car from Justyn , and I couldn’t be more satisfied with the experience. Justyn provided exceptional customer service, attending to every detail with professionalism and kindness. He explained everything thoroughly, ensuring I understood all aspects of the car and the deal. Not only did he offer me the best price, but his genuine support and dedication made the whole process smooth and enjoyable. I highly recommend Justyn to anyone looking to buy a car—make sure to visit him for the best deals and outstanding service.

Very very poor customer service .. next to no communication at all. Over promised and very much under deliver. Picked up car . Went in to office . 5 members of staff all completely ignored me had to go outside and find someone. Car had a couple issues. Was blatantly told .. well there’s nothing they could do about it as the car came into them like it.!! We drove 3 hours to get there . Had to wait over 2 hours for them to bring car back from mot even though they assured me last Thursday the car would 100% be ready .. also promised it would be valeted .. it wasn’t . I appreciate they’re a. Busy garage with a lot of cars . But customer care should come 1st .. if I could give less than 1 star I would have .. when I finally got to talk to a member of staff to finalise paperwork he had to apologise about is colleagues attitude and the way he spoke to me.. awful attitude

Turned up to buy a car problem was no where to park. Asked where I could park was told outside the premises in the lay by where it was full!! Waste of a drive out there.

!!!!!!!!Ensure you read the terms and conditions!!!!!!!!! Ordered a delivery online as I am disabled. Paid £150 by card, which I openly admit was explained to be non refundable. The vehicle arrived at 6.45pm with a sizeable dent in the rear. If you looked closely in the picture a dent could be seen, but it was not in the description. I sent the car back. Then informed by a less than charming associate, who spoke over me and raised his voice, that in the t's and C's it clearly states customers should expect to see bodywork damage, and, needless to say, no offer of a refund. I reiterated that I was disappointed as I was a disabled man was told my health problems held no water as far as he was concerned. Disgraceful attitude and, in my opinion, unsympathetic business practices, to say the least. So again, study their terms and conditions, if your happy then continue. I personally would choose another company.

This place do sell cheap cars, however the cars they sell won’t work after couple of weeks. All notifications will be cleared from the dashboard without fixing it, no fault will be notified to you before selling, no engine oils or no brake fluid or whatsoever. You would end up on roads for hours to get breakdown recovery vehicle. If you take the vehicle back to them, they would give all reasons not to give you the refund fully. They would make money by keeping half of your money by not refunding it!

Hello Jason, I am sending you this email with regards to the Land Rover discovery that was Mis-sold to myself. As I have had no further correspondence from you , I have been advised to seek legal advice , I have been in-touch Via our family solicitor and have been advised to send you this email in hopes an acceptable resolution can be sort resolving this outstanding issue. Under the sale of goods act (it was not fit for purpose) Although I was reimbursed (refunded) sale of car £4500 I have not to date received any compensation or good will gesture of all costs incurred during this dishonest transaction. Under the road traffic act 1988 and general product safety regulations 2005 , It is an offence to sell an unroadworthy or dangerous motor vehicle endangering the driver , passengers and other road users. And as you are fully aware that indeed that there was not just one defect on this vehicle, you personally were negligent and had entire involvement in selling this vehicle to me . Within one hour of receiving the Car on my journey Home the suspension fault code came up on the dashboard, I then contacted you Via message and you responded via message that the fault code was "ok" and not to worry at all as it is easily fixed and wouldn't affect the cars performance. The following day on a 70mph road the car went into limp mode very suddenly while I was retaining traffics flow speed . All power went on the vehicle and steering and control causing sudden obstruction to traffics and danger to not only myself but other road user's, behind me was a milk tanker going at a very fast speed too , I had to then coast the car on to an embankment to allow traffic to pass . I then contacted yourself (Jason) again via watsapp and then phone call you explained to me very quickly to turn the car off wait 5 minutes restart and continue my journey as this I what I was to do until you could get it in the garage , and assured me it was safe when it was absolutely under no circumstances safe . This put mine and my children's life's in extreme danger all because of you and your incompetent company selling me a dangerous unroadworthy vehicle. When the car was taken to two garages as Michael wasn't happy with the results from the first diagnostic that you yourself had arranged , I was instructed to take it to another garage and while driving the gearbox fault came up and car went into limp mode again along with engine roaring and producing a burning smell. When we arrived to the second garage and diagnostics where undertaken the garage mechanic said that it was under no circumstance's road worth and completely dangerous to drive you would have received that report also . All calls were recorded at the time to let Michael no the results of the faults all found on the car and in Michaels words ( it's in uneconomical repair and he would arrange collection.) When the car was collected the gentlemen who collected the car had his diagnostic kit with him And cleared all the codes and miraculously the car "was fine to drive " All of this I have recorded on video and all phone calls via myself to yourself and the company along with the mechanic was all recorded. Under the regulations of the RAC as you advertise you are registered with ,that this vehicle is RAC approved and would have had the 82 point check that we where not given proof of at point of sale , I question that it has even been undertaken. Under the consumer's rights act 2015 (CRA2015) you are in breech of term's and as a customer I am entitled to recover losses . To follow is a list of cost's incurred to date. • Delivery of vehicle £250. • Two 16 hrs spread over two days of missed work due to failure of delivery £180. • Fuel cost taken to get valeted £20. That I had to take the car to as it was filthy with food and coffee spills all over the seats and floors. Beaches and leaves all in the boot along with not a chip but cracked windscreen obstructing drivers veiws. • Tax and insurance of vehicle new policy £187. To then be cancelled through no fault of our own. • Car taken to two garages for diagnostic tests on Michaels instruction (fuel cost) £20 • Days wages lost again, due to taking car to garage's for a hole day . £90 (This equates to £747 in total) I would like to think that you would be eager to resolve this matter and give it your full attention as you would when selling a car md respond within the next 48hrs . Hopefully there will be an amicable resolution. I hope that in future when selling vehicles in such disrepair and dangerous your conscious would prevail , as this could have been a very different email as myself or my children could lost our lives due to a serious accident because of the diabolical state the car you sold me. Regards Mrs N Jones.