Richard
Translation good, but overcharged with lengthy resolution..
I have used stepes twice, to translate official documents. On both occasions, the translations have been accurate and timely. The service is relatively easy to use and the communication good. However they have twice overcharged us, and failed to address the issues. 1. I selected an option to have a certificate certifying the translation. This options was listed in the tick box, as free. After the work had been finished I requested the certificate and was told it would cost 25$. I explained in detail, that it had been listed as a free option, but received no response. 2. I then noticed that our bank account had been charged more than the invoice. I spent several weeks chasing this up. Eventually I was told it was because of the exchange rate. I explained that they advertised their rates in euros, invoiced us in euros and therefore we should have been charged correctly in euros. Any difference on the exchange rate should have nothing to do with us. Again, I have not received any responses from any of the people I had been in contact with. I have already wasted too much time chasing this, so I am choosing to write it off at our own expense. For anybody considering using Stepes.com, I would suggest you save yourselves the time and money and use one of the many other services out there. Stepes may be good value in the short term, but not in the long run. Which is a shame. Update 18.03.21 - Further to the above, we have now received a reimbursement for the difference in the exchange rate. I hope for their sakes, this was a one off, bad experience.