Belinda
Lost stones within days
My fiancé had ordered a beautiful emerald cut Saphire ring for me, the proposal was beautiful and the ring amazing. However, within a week of getting the ring two stones fell out. When he contacted the company they sent another ring straight away. I was so excited to put my ring back on. Within 2 days of having the new ring another stone fell out, to say I was sad is an understatement. THe "gold plating" on the band had already started wearing off. The company is now only offering a 50% refund:( What should have been such a precious memory is now a frustrating and sad one.
Response from Stellar AdornJun 11, 2026
Dear Belinda, We're truly sorry to hear about your experience. Quality and craftsmanship are at the core of our work, and we provide a one-year warranty on all pieces. While a small number of manufacturing issues can arise, we take every case seriously, carefully review all feedback, and aim to resolve matters fairly and with sincerity. In this case, after being informed of the issue with the replacement ring, we offered the original purchaser a full refund and confirmed no return was required. The resolution provided was a 100% refund, not 50%. We regret the disappointment caused and wish you all the best. — Stellar Adorn Team