Jason G.
Horrible customer service
Horrible customer service. I ordered the samples. Reached out and asked if they would be able to send samples of Omni energy with my order. They agreed. Super excited. Didn't expect them to say yes but awesome! Order comes. Nothing. I reach out. Customer service starts by blaming me. Then they ask for a screenshot because you know, I'm a liar. I don't think they expected me to have the screenshot but they literally sent me a recap of my conversation 🤷. After seeing the screenshot, they then switched gears to how it was my fault. I should know policy doesn't allow extra samples to go out. O, the rep said he couldn't send a case. (No duh, he literally said I can send you samples though). Then it was my fault because I didn't give my order number to the guy to have it put on my order...but they use my email to record the conversation so it was assumed they knew my order number. Not once upon agreeing to send samples did they ask for my order number. Overall, I could care less about a few free energy drinks. Did I want to try them, yes. Will I ever buy anything from here again, no. Alan and Brandon have no place in customer service in my opinion. One or both are liars and ruining your brand. Just a crazy experience that completely soured me.



