Steel Horse AudioReviews of steelhorseaudio.com

They took My $1100 SP900 and sent me SP400 that doesn’t work. Complete rip off. Can’t get in touch with company. Won’t answer phones or email

Let's face it, these guys were just resellers of off the shelf components that are available to all from various suplliers/manufacturers. After I installed the ST900, I sat back and relived the whole thing. Very quick to take my money, extremely slow ( 3 1/2 weeks to tune speakers ??? ), shipped to Canada with UPS, ABSOLUTE WORST EXPERIENCE, in all a 5 1/2 week oddesy. So I called them to state my case. Install kit was way over the top for a motorcycle, could reduce and charge less. " We just buy car installation kits ". 60 amp fuse block over the top, could use online spade fuse. "Your right but part of the kit " Bolts for bar clamps 3/8" to long and have unique thread." Could send you new ones " I could go on for a while about it but I'm sure you get the jist. Bottom line, ST900 is a great system. My Road King is very loud, 140kmh and it still rocks !!! It was the retailer that was the problem.

Made my order in May got my order confirmation soon after. A couple weeks go by and I don't hear anything so I email them, they say they're having some trouble getting parts; OK no problem I can understand. I check in once a month for 3 months trying to give the benefit of the doubt. I go to check recently and the website is expired, I email them and the system returns it with an error saying the email doesn't exist also tried calling and get absolutely nothing. So now it seems like they disappeared I never got my order and I'm out $900. Nice job guys.

Ordered my system in Dec 2023 - Charged me right away almost $700.00. Was close to the end of January 2024 before I got my system. Fast forward 5 months began having issues with the system in May 2024 - contacted them by e-mail and explained what the system was doing (stops working for no apparent reason). Stated they would send me a new amp. It is now Aug 21, 2024 still no replacement amp. Worst company ever don't give them a dime. I will be warning people everywhere I can not to do business with this Fly by Night Company. They are horrible.

Worst company I nave ever dealt with. I ordered a pair of speakers July 15, received an immediate email stating they would let me know when shipped, a week later nothing. After several attempts calling I finally got a hold of a person. He said I only ordered buckets without speakers. I told him to cancel the order and I would re-order. Took 4 days for this to happen. As soon as I had confirmation the order was canceled I ordered the correct speakers $444 dollars. I paid extra for expedite shipping this was July 25th. This is August 17th still nothing, I did receive a e-mail August 8th stating a shipping label was created and waiting on shipper to give ups the item. It takes about 40 tries to get someone to answer the phone. They need a negative rating they don’t even deserve a 1 star.

THE WORST COMPANY THAT I HAVE EVERY DEALT WITH. DO NOT DO BUSINESS WITH THEM. I PLACED AN ORDER ON MAY 13 2024 NOW IT IS JULY 18 NO PRODUCT RECIEVED AND NO RETURNED PHONE CALLS. HOWEVER THEY DID CHARGE MY CARD AS SOON AS I PLACED THE ORDER. $749.00 PISSED AWAY.

Do not buy anything from this company it took me 6 months to get my product which wound up showing up to be wrong they lied to me said that they were going to upgrade my order because I was stuck in your old computer system and when I got my order it was not what I whenever you try to get in contact with them they never contacted me back and took them three almost to 4 months to contact me back they're Liars they are completely lying scamming I'm calling consumer affairs and sending your piece of crap speakers back

Where do I start? I processed a warranty claim in April 2023 and was told that they would send me a new amp and 4 speakers. February 2024 and I have still not recieved a shipment from them even after recieving emails saying it has been shipped. I like the st900 system and it rocks I just wish their customer service was half as good as the product.