Ali B.
Be AWARE of these SCAMMERS
if i could give 0 stars i would. TERRIBLE. customer service is awful, they do not respond to emails or calls. placed an order 2 months ago, it was supposed to take 2 -3 weeks to fulfill the order. NOTHING. i emailed them 3 weeks later and they responded 3 days later stating the order was on QA status, however, when I checked on their website it stated the order was pending, I checked again 3 days later and it stated shipping soon. it has been a month since then and still no shipment. I inquired about the shipment and they sent me a bogus lie stating that it was on its way,, yet no tracking number was given. Sent yet another email requesting a tracking number and they gave me more bogus answers. 1 week later, they send me an email saying " "We're happy to let you know that your order has been shipped!" and gave me a USPS tracking number...problem is, the USPS had not received the shipment, Steel Horse Audio had only created a label. emailed them again, and again everyother day for a week. now they gave me this bogus email..."I'm excited to share that your system was dispatched with our freight forwarder late last week. To expedite the delivery, we upgraded the shipping, and you can anticipate receiving it within the next few days. Tracking information should also be available starting on Monday, if not sooner. Thank you for your patience, and if you have any further questions or concerns, feel free to reach out." Guess what...USPS STILL hasn't received the package..beware of these scammers, they were quick to take $400.00 but very lackadaisy to respond to emails or just send the product that was purchased. Do yourself a favor and purchase anywhere else but here
Response from Steel Horse AudioFeb 8, 2024
I'm sorry to hear about your experience, and I understand your frustration. This is certainly not the level of service we aim to provide, and I sincerely apologize for the inconvenience you've faced. I want to assure you that we take your feedback seriously and are committed to resolving this issue promptly. We will be investigating this matter thoroughly to ensure that similar incidents do not occur in the future. Regarding your order, I understand the delays have been unacceptable, and I apologize for any miscommunication regarding the status of your shipment. We are currently showing that your order has been delivered for quite some time now, so please let me know if that is not the case so we can address it promptly. If there's anything specific you'd like to discuss or if you have any further questions or concerns, please feel free to reach out to me directly at [email protected]. Your satisfaction is important to us, and we are dedicated to making this right for you. Thank you for bringing this to our attention, and I appreciate your patience and understanding.