Steamery USReviews of steamery.us

It is hard for me to believe that a company would simply not contact you at all when you write to them on the day you received it to tell them it arrived damaged. Nothing. Not a word. And there is no phone number. I sent photos and a video. Three emails. Never even got to use it. It will come broken and you will have no recourse. They are in Sweden or somewhere. Stay away from these guys. I’m out the $70 I paid for their steamer iron.

I purchased a Pilo 2 fabric shaver through their steamery.us website. Sadly, the fabric shaver did not work when I received it. They do not have a phone number or an on-line chat feature so I contacted them by email per the instructions on their website. I have emailed them 4 times over the past month and have not received any communication from them about a replacement. They tout such fabulous customer service on their website, but from my perspective it is non-existent and abysmal. I would never purchase anything from this company again. Their customer service is all smoke and mirrors. Once they have your money, they totally disregard you. Oh, I do receive emails from them, but it is to buy additional products off their website. NOT A CHANCE

Doesn't steam well I've purchased much less expensive steamers that work way better. I bought this one because it looked sleek, simple design, and what I thought was a good product. Unfortunately, the steamer didn't work very effectively at getting out wrinkles, and on top of that it has to reheat every 10-15 seconds, meaning I could steam for about 10-15 seconds then wait for it to re-heat.

The product is of good quality and works on par if not slightly better than other portable steamers (as it should because it costs more than others with comparable build quality available readily on Amazon). However, the customer service for its warranty is abysmal. It took us no less than 3 separate times (including involving our bank) and over 6 months to receive our replacement unit. Unfortunately, there’s no way for me to test this so I will stay away from Steamery for my next purchase of a portable steamer.

I was very excited to buy this steamer. When I received it, it didn’t work. I could not get anyone to help me fix it. I went ahead and purchased from another company.