Stay Winter Park Reviews | Read Customer Reviews of staywinterpark.com

Stay Winter Park Reviews | Read Customer Reviews of staywinterpark.com

Stay Winter Park reviews

Showing 4 reviews with 3 stars · Clear filters

Timothy
Mar 7, 2018
Not sure why the landlord marked as an…
Not sure why the landlord marked as an average tenant. We followed all of her instructions.
Response from Stay Winter ParkMar 7, 2018
Hi Timothy: We appreciate your review, although I have to say we no longer manage the rate your guest review. If you have a complaint about the VRBO review you will have to contact them directly. We looking forward to hear if you had any concerns or suggestions about your stay in the condominimum complex at Beaver Village. Best! StayWinterPark reservations
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Gary
Mar 2, 2018
I gave three stars because we left a…
I gave three stars because we left a bag at the room and you were helpful to ship it back. We stayed in high country Hays 2121. That placed was so outdated it should be against the law to put a place like that on a rental. We were there three nights and barely slept. The master bed was hands down the word bed anyone should have to sleep on. The carpet is laid down on a floor with what felt like holes in it. I guess some people wouldn’t care about these things but for this price in steamboat we would be staying in a much cozier place and right on the mountain. Anyway we gave winter park a chance but doubt we would come back at this point because there is better value/quality at other resorts.
Response from Stay Winter ParkMar 4, 2018
Hi Gary, we apologize you did not have a good experience in HC 2121. We will be sending this information to our Rental Director as well as the owner so that they can work on updating the unit. We hope that if you do decide to come back to Winter Park, we can accommodate your group in a better quality unit.
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Lindsay
Feb 28, 2018
Dated & Short on Amenities
Our 1 bedroom condo was very dated, so it didn't feel clean. The pull out bed was disgusting. Our kids are 7 & 11 and the 1 bedroom was too small for us. Even though wifi and fireplace were part of the online rental description, ours did not have either amenity. The rec center was the saving grace, so instead of hanging out in the condo, we spent most of our down time there. We chose Hi Country Haus because of the price and since it was last-minute, we didn't have many other options. We'll know to plan further ahead next time.
Response from Stay Winter ParkMar 7, 2018
Hi Lindsay: Thank you for your stay with us and for taking the time to leave a feedback. I'm sorry to hear the unit weren't up to the standard you've come to expect. When you book through a third party such as Expedia, the information provided through them have to be as general as possible, and just refer to unit type and not specific units or guest request. Since most of the units at Hi Country Haus do have WIFI and fireplace, the description in third party website is general. We would appreciate if you book directly through StayWinterPark next time so our reservation staff can address any request and tailored your reservation to your special needs. Also know that we offer price match and/or special discounts for return guest. Besides, please rest assured we have addressed your comments about the specific unit you have stayed with our homeowner liason team so we can share any improvements needed on the specific unit with the owner. Again, thank you for your feedback. Staywinterpark reservations
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Amy
Feb 28, 2018
Nice Space, Needs to TLC
The space was nice, but there were some maintenance issues. Closet doors falling out of tracks and no hooks to hang wet jackets, snow pants, mittens, etc. The kitchen wasn't as well stocked with cooking/serving dishes as I would have expected. But the beds were comfortable and the sleeping arrangements gave a reasonable amount of privacy. It was certainly reasonable accommodation for the price.
Response from Stay Winter ParkFeb 28, 2018
Amy thanks for letting us know about the problems we have notified maintenance and house keeping the issues should be resolved thanks for the review!
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