Mackenzie M.
I highly recommend avoiding this…
I highly recommend avoiding this company at all costs. Their business practices are incredibly shady. Their pricing is not transparent. Upon reviewing my bank account, I was charged over double what I agreed to. When I reached out immediately to cancel all services, their customer service is incredibly rude and unhelpful. Upon reaching out again to obtain the paperwork they filed, they refused. I was only reimbursed a fraction of what they charged. This is a sham of a business.
Response from State FilingsDec 18, 2024
Thank you for sharing your feedback. We are truly sorry to hear about your dissatisfaction. We would like to clarify that we issued a full refund minus the Virginia state filing fees, which are non-refundable because they are directly paid to the state. While we understand your frustration, it is unreasonable to expect a full refund while also receiving the state filing documents that you ordered. Regarding your concerns about our agent, we take feedback about our team members seriously and are addressing the situation internally. However, we do want to note that this agent facilitated your refund promptly, so we’re unsure how their actions were unhelpful. Please rest assured that your LLC documents are in progress. As soon as the state approves them, they will be uploaded to your dashboard for easy access. We operate with integrity and transparency, which is why we honored your refund and remain committed to delivering your documents. We feel it is misleading to label us as a "sham business," as we have fulfilled our obligations within the constraints of state processes. If you have further questions or need additional support, we are more than happy to assist. Thank you, State Filings Support Team