Starwood Pet TravelReviews of starwoodpet.com

The company was extremely helpful in getting my aunt’s dog to the Philippines. They made the whole process less stressful for everyone involved. The airline coordination could have been better, and there was some additional fee at the end that had to be negotiated from the initial quote. This is the reason for the four stars. Overall, we are happy with the outcome.

Sarah was on top of things and accessible within a short amount of time when there were last minute questions coming up. It was quite an investment, so we were relieved when Archie arrived safe and happy.

Cassidy was very good on handling my anxiety all the way through this process. My pet arrived safely, that’s all matters to me.

Relocating from USA to UK my Aunts Dog after my Aunt died. Not able to be in USA so needed 100% of the work done by Starwood. Starwood's web-base client system is a great concept but over promises and never lived up to the expectation, so the data was incomplete, and unresponsive. As series of prompts it was fine but that could have been a email. The premium package was a disappointment. The package over promises (or poorly describes) bedding and such like which was more like a 1inch think scouring with a blanket on top (probably so if you pet pees they are elevated above the pee sloshing around beneath them). Probably needless to say I was deeply disappointed at the being the premium offer. The pet tag system was a total waste of money. Whats important to understand is Starwood manage the process and do so very well but contract out all of the handling of your pet to third party providers so its not always clear who is actually caring for your pet and what their quality rating . So you could find that a company you are wary of, actually ends up handling your pet. I had to speak direct with one of the thrid-party companies (a kennel) and they tried initially to present as Starwood so when I then I pushed for the name of their facility (Sparky was there 5 days) and was fobbed off with a generic "the kennel" then googled it and it had a horrendous set of reviews, they had to come clean and give me their real name and facility details. Its a shame really as I lost faith at that point. The 4 starts are because we were in a pinch and Starwood made it happen al be it at a vary high pice of $9K+. The whole process is about trust and I think explaining the third party usage and how you vet them and monitor would have been more transparent (or was I just naive? )