Starwood Pet TravelReviews of starwoodpet.com

Overall good experience and successful in importing my two cats.

I had a great experience with starwood. My vet had just got certified to do world travel and I was the first one they processed. My vet told me they were very grateful for starwood because they made it super easy for them. I also found the website user friendly and the my rep Cassidy was helpful and quick to respond to emails. My pet was flying out of DFW.

Starwood made moving our Boxer and Chinese Crested much easier than if we had done it ourselves. Of course, it was necessary to use a service since we were moving a Boxer from Los Angeles to France and the airlines don’t allow brachycephalic dogs to travel without the services of a company like Starwood. Everything was completely smooth from start to finish. The portal that Starwood provides really helps simplify the process by ensuring that the required documents and processes are done within the timeframe required to get everything accomplished in an orderly fashion. From uploading Rabies vaccines and certificates to ordering the appropriate crates, as well as the pickup and delivery of our dogs to our AirBnb in Nice, France. Our dogs were well taken care of throughout the travel process. I would not hesitate to recommend their services to anyone in need of such a service.

Every step of the way we were met with kindness, expertise, and clarity - we were very anxious about the process of shipping our border terrier, Harry, from NC to Hawaii. We are so grateful for Ryan and all of the Starwood team for all they did to inform & assure us, no matter how big or small our questions or concerns were. They were also clear, thorough and assuring with our vet, who’d never experienced the process of shipping a pet to Hawaii. Harry was in good hands throughout!

Moving my two large dogs from USA to Spain was something I was very concerned about. I did my research and spoke with several others who did the same. The name Starwood came up many times as highly recommended. They were not the cheapest however they did an excellent job walking us through the process and procedures. I enjoyed the videos they show you to make sure you understand from the dog’s point of view. During the process picking up and flying them and overnight stay and transporting them to our new home Starwood provided up to date videos and photos and tracking information. When you go through this process you worry what if something goes wrong ( ie canceled flights ) what would you do. Starwood gave me a good feeling knowing IF something went wrong Starwood knew how to address the issue to make sure my babies where well taken care of. I highly recommend them.

My husband and I are helicopter parents when it comes to our dog so we entered the experience with a ton of questions and a fair amount of questions. Starwood Pet Travel put them all to rest and delivered our boy safely. It was a great experience from beginning to end and I highly recommend their services.

I would definitely recommend Starwood Pet Travel! We have used them to get our dog to and from Europe to USA, and I would not do it any other way. The staff is really helpful and attentive to the pets and very responsive to all questions! They send pics and updates all along the journey! Best way for a pet to travel!

I was very nervous when I knew my dog had to fly and came upon Starwood and they were the best decision for our dog's move! Ryan was always great at communicating with us, lifted a lot of logistical burden and paperwork off of us. She was transparent, caring, understanding, and flexible with our needs. Moving itself was already stressful but Ryan and the Starwood team was there for every single step to help our dog move. I couldn't wish for anyone else than Ryan to help us get our dog relocated from the US all the way to Bangkok.