Star Van LinesReviews of starvanlinesmovers.com

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Everything went smoothly from start to finish. The crew was friendly, easy to communicate with, and showed up on time. We moved a 3-bedroom house, and the process went smoothly. Our belongings were handled carefully, and everything arrived safely and in good condition. Overall, it was a straightforward and stress-free move!

The worst moving experience I’ve ever had. This company is nothing more than a middleman—one that takes your money upfront and then scrambles to find actual movers to do the job. They quoted me 3–14 days and $1,780 for a move from CO to GA. Instead, it took 41 days, cost $2,495, and came with endless promises of reimbursement that never happened. I was passed between three different representatives, all “working on my case,” resulting in over 50 emails full of contradictions and excuses. After two weeks with no updates, I contacted them only to be told my shipment was still sitting in Colorado because I “never provided a delivery address.” I had given that information multiple times—both to the company and to the driver who picked up my belongings. And even if so how do you not just call or email and ask??? Super shady company! The driver that picked up my load didn’t even work for Star Van Lines; he was from a completely different company they outsourced to. I should have canceled everything right then and rented a U-Haul to do it myself. Instead, after a month of being told my items were “in Texas,” I found out they had never left Colorado. Why do they lie so much? So many times they told me they would call me back in a certain amount of time but I would end up having to hunt them down contacting all numbers and emails. There’s much more to this nightmare. I have emails, call logs, screenshots, and full documentation showing just how unprofessional and deceptive this company is. If anyone wants proof, I’m happy to share. Please save yourself the stress—do NOT use this company.

Moved a 3-bedroom down to Missouri, this summer. I wanted a totally licensed and dependable carrier, which Star Van Lines definitely is. Got a free quote online, and Manager Michael called back immediately to lock in the details. The final cost for the long-distance haul was $4,300-super transparent pricing, no hidden fees. The guys worked fast, and everything arrived safe. It's 4 stars because the truck showed up really late in the delivery window (like, almost midnight), which was making me anxious, but the text updates were constant and knowing they are fully licensed and covered gave me peace of mind. Good company with fair prices.

I contacted multiple companies for my move from CA to IN. Ultimately I went with Star Van Lines as they provided the lowest cost option. This was a mistake. The main things that have gone wrong are as follows: - On pick up the moving company refused to honor the estimate of approx. 3.3k and refused to pick up unless I agreed to 5.1k for the move (with no change in items). Star Van Lines was unreachable on the day of pick up (or simply decided to ignore my calls) and I was simply sent a text telling me "You have to work it out with them". - It has been 20 days since pick up and I am still waiting on delivery. The company does not return my calls and the only way I can get anyone to pick up is by using a different number than my own (they have blocked my number). At this point I am not even sure if my items will be delivered at all. This company is completely unprofessional, unresponsive, and may simply be running a scam to get your money and never deliver your items. I can't tell at this point since no one from their company will talk to me and update me so it sure seems like the company is just a front for a scam.

I moved not long ago n got this company helpin mostly with big furnitur that’s hard to take apart n put back. Tbh didn’t expect much, just wanted my stuff safe. But they did realy good 👍 Every piece they handle super careful, even wrote on boxs wats inside, didn’t just rush it. At the new place they put my stuff back same way it was b4. Saved me heaps of time n stress. For sure gonna call em again.

Need to improve communications to customer. Moving is stressful enough without knowing when they will pickup or deliver. Very little follow up back to customer once Justin has you initial credit card fee. The only good thing I can say is when all else fails call customer service and ask for Alex. He was the most helpful and should be in charge of all. Communications to customers. Very helpful,when no one else seemed to care . Alex ,,, I genuinely thank you for all your help at the end of this nightmare. PS. Robert just went dark on me as a customer.

Didn’t expect too much, just wanted the move done, but it was better than I thought. Star Van Lines guys came even a bit early, helped me finish packing some stuff I forgot, and they stayed patient. One box was broken and they fixed it with tape, so nothing got lost. They didn’t rush, just did the work normal and respectful. Feels nice when people actually care about their job.