Art R.
Beware of expiration date of your "plan."
My plan expired after having had it for a year. Was never told up front that there was an "expiration" date so I lost over $300.00 in group and private lessons. Was told that this is the same policy as Italk and other similar online programs. I told them that I was not paying for the services of other online similar programs but spending money with their company. I was then told to read the small print...there wasn't any. I contacted my credit card company and they finally resolved the matter.
Response from StartSpanish.comDec 14, 2016
Art, we are sorry you had a bad experience. It is true that you lost your classes because they expired. However, we offered you the possibility to extend your account for 1 more year including private classes and group classes, at no cost, for free, so you could actually use all the classes. We have a 30-day full money back guarantee. But on your case, you requested a full refund 14 months after your purchase, unfortunately this we cannot do.