StarTech.comReviews of startech.com

Spent over £2000 in products to put together 2 cabinets, I couldn't ever have expected such low QC... Two of the four £100 shelves arrived damaged (production defects) and they blamed the currier despite the packaging was pristine. Ironically, in the same delivery there were some "chinese" products too, none of them had any defects, quite the selective currier. Furthermore, the cabinets had wrong size screws included and after about a week I'm still waiting for these to even be dispatched! I went to BnQ and sort it myself, which isn't the end of the world of course, but simply this is not what you'd expect by going with what I thought it was a premium product. Great sign of QC here too. Other cable guides had all the retaining screws wonky and badly cross threaded. I've emailed CS and then started a call, they immediately wanted my phone number in case the line dropped, well the line did drop but no-one called back... First and last time looking at their products.

PERIFERICA S352BU33RER per evitare di perdere dati molto importanti avevo acquistato questa periferica che mi salvava i dati su 2 hard disk. all'improvviso non è stata più in grado di leggerli. Il servizio assistenza mi ha detto in modo molto chiaro che era un problema mio. Paolo Villani

Very poor system, in a word; fraud. There was some display issue in my laptop, so I took it into a Star tech servicing centre. They had to just change the display. But while changing the display, they broke my laptop. Now they are refusing to take any responsibility. How ridiculous!! Totally Fraud. I expected better from them, but alas! They disappointed me.

Worst customer service and products ever made, I’m 100% sure these are Chinese products from alibaba and not operated by Canadians, they simply repackaged it, as the products will not work as advertised either. Also with their “restocking fee”, even if the customer hadn’t received that product and was returned to sender, then when you request for a refund, they reserve the “right” for a restocking fee of 20%. Restocking fees should be illegal and considered as extortion, as most customer would try to avoid taking a loss on such fees to retain the product, therefore that is an extortion fee and these guys prides themselves on such method of profiteering. Disgusting!

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pessima esperienza, acquistato una scheda pci ma da subito ha dato problemi diversi, contattato il "servizio tecnico" prima con supporto chat che sia che tu sei italiano che straniero il tizio che ti risponde dice sempre che hai sbagliato sito, il sito a la reindirizzazione automatica, puoi chiedere assistenza sia in italiano oppure quella generale in inglese, solo che ti risponde lo tesso individuo che in inglese ti diche se essendo italiano di andare sul sito italiano (identico solo tradotto) e chiedere assistenza, se gli dici che sei inglese ti chiude la chat dicendo che non puo dare risposte tecniche... vabbè a distanza di 2 mesi mi hanno contattato chiedendomi se ero contento dell'assistenza ricevuta, e che gli devo scrivere?? che sono fasulli e che non ho ricevuto nulla da loro solo cha mi hanno buttato fuori dalla chat di assistenza perchè non sapeva rispondere al problema rilevato?? comunque il materiale che spacciano per nuovo o novità ha materiale datato e scadente

I got a docking station (DK30CHDPD) and StarTech.com 4-Port USB 3.0 Hub - Powered USB 3.1 Gen 1 Hub - USB-C to 1x USB-C and 3X USB-A Adapter - USB-C Port Expander (HB30C3A1CFB). Both died within a year.

Poor customer service and completely lacking integrity!: Rang them early today for additional pre purchase product information and to discuss potential concerns concerning my personal intended use of the particular product concerned. The customer service person who said his name was Stuart/Stewart, (sp.?), was obviously just going through the motions and was officious, lacking proper concern and empathy and almost entirely unhelpful, leaving me in the situation as he advocated of trying the product and returning it to the seller if it did not satisfactorily meet my requirements, instead of giving me the information I needed, in doing so referring to my intended seller, Amazon having a very good returns policy! Obviously I was ringing them to try to prevent unnecessary problems for myself with this purchase and an unnecessary return to the seller! I had great difficulty trying to get what apeared to be the reliable information I needed from this person and to try to counteract this I had felt obliged to quote other people's apparent reasons for the same concerns as myself from their reviews of the same Startech product I was looking to buy relating to the adequacy or otherwise of the manufacturer's included power supply which seems inadequate on a rating basis; although advertised as tested by the manufacturer in excess of my intended usage this usage in itself would appear to draw arguably too much power for reliable operation but this customer service person unfortunately did not seem to adequately know what he was talking about in not properly understanding or relating to my definitely very real concerns! Being reminded of a previous bad customer service situation from Startech concerning a previous different Startech product and being similarly treated but having ended up in an even worse seriously negative situation entirely of Startech's causation because of wrong product description followed by inadequate after sales support having actually purchased that particular product, I politely expressed my concerns over the way Startech treats it's customers and potential customers as in this case today. Things then turned nasty on his part, so I then said his allegation then made of my having been talking against him was untrue as could be confirmed from listening to the call, and i wanted to complain about him, and asked him for his name, given above, as he had then told me they are not allowed to give surnames when I asked him for that! He then told me my complaint would be passed to either a or his manager, I am not certain now afterwards whether he had actually said to a or his manager at the time, but this is obviously not material, before he then said he was ending the call as it was going nowhere! The circumstances of this complaint and the complaint itself being anything like properly dealt with cannot at all be trusted and relied upon as no identity or contact details whatsoever had been taken from me prior to him ending the call, nor were or are otherwise available to Startech in order to process such complaint, making it absalutely and completely impossible for such complaint to be dealt with at all with such complete anonymity on my side concerning my conversation with him, so going by this experience unfortunately a firm with absalutely zero integrity in it's dealings with customers or potential customers! Brent Collins.