StarTech.comReviews of startech.com

Nobody answers the phone at StarTech whether it be for sales or technical support, individuals or businesses. So explain how it is currently rated as one of Canada's best managed companies for 14 consecutive years. Certainly all of the reviewers can't be wrong. Even its product literature needs improvement since other resellers can't get guidance.

Unbelievably terrible experience. You will never talk to a human. The simplest requests are fielded by inept ai. I didn’t even get equipment yet and they can’t handle the simplest requests

Startech owner Ivan Popovici shows no regard for the law. When I told him I would report him for violations of the law, he said, "go ahead." Buyer beware.

Terrible service I have been with the company for 10 years And I am always paying 6 months in advance They are not sending any mail email about the status – they are expecting you to go on the website. After 6 months, if your account is negative, they close service. WITHOUT WARNING no email, no calls, nothing. And then when you pay, they do resume service I paid 10 days ago I still don’t have service >> HORRIBLE !!!

I am writing to express my disappointment with the 5% discount on our distributor account. This discount is insufficient, and the customer service we have received has been subpar. I request that you reconsider our pricing and provide us with a significantly more competitive offer. Until then, we will be returning to Tripp Lite for our business needs.

Wasted days waiting for a rack from you guys. It arrives. bent. I bend it back, now the rack wont assemble properly without stripping screws as every hole is fully powder coated and makes it near impossible to get them in. I struggle through it, finally put one piece of gear only to find out the design is flawed. You have to bend the thing by hand with all your might while putting network gear in and once you are done and step back the entire thing is bent, flimsy and weak. I go onto your chat since the box is now ruined and I just want a refund. I spend 10 minutes in chat and the whole thing dies. There is not an IT pro on earth that uses you guys and I can see why. You charge $200 for this rack and it look and it should cost about $40. I will be buying the $100 one from a competitor with 4 solid posts, no this awful design. Worst purchase I have made for tech gear. Now I need to take this erector set apart, pack it all up into a real box, since the one they send you is flimsy so that you can never reuse it. I can pack it, ship it and have Amazon give me a refund and will have wasted about 3 hours. See they want to wear you out so you will just accept this. I will NEVER buy another starch.com product again.

Company that monitors nothing in their shipping process. They have no idea when my package will arrive. They say it comes from UK whereas it was supposed to come from Netherlands. Been 1 week I am waiting when I chosed Express delivery. Moreover products are far too expensive and quality average. Support answers nicely but have no information ro give. Funny company.

I ordered through Amazon a Desktop Computer Monitor Stand. It arrived without any problem. I checked contents and discovered I was missing 4 essential M5x18mm Hex Screws . Double checked packaging and emailed supplier through Amazon. After a short delay and two messages I was told supplier would ship missing screws to me . Nothing happened so sent further reminders. Then told supplier doesn’t have the 4 missing screws. They said I should pack and return original monitor and they would then send a replacement. It is assured they don’t have 4 Hex screws in stock or open a new monitor box and send these screws. All great inconvenience and unhelpful to me a the customer.