Stacey S.
Ring has not arrived
I purchased the Libra ring on 8/5/25 but still have not received it. Customer service was helpful and explained the moonstone had not been shipped from Brazil yet. They even gave me another ring as a gift but I am disappointed I still don’t have the ring I ordered.
Response from Starry CradlesApr 13, 2026
Thank you for your patience, Stacey — and for explaining this so clearly. You’re absolutely right to feel disappointed. Even with the situation around the moonstone sourcing, the ring should not have taken this long to reach you. We’re glad our team could support you along the way, but that doesn’t replace receiving what you originally chose. If this hasn’t already been fully resolved, please reach out to us again with your order details. We’ll review it personally and make sure this is brought to a proper close for you. — Starry Cradles