stape.ioReviews of stape.io

Response from stape.ioNov 20, 2024

Thank you for reaching out and sharing your concerns! We’re truly sorry to hear about your experience and would like to assist you in resolving the issues. Could you please let us know which Facebook tool you found not useful? Understanding your specific needs will help us guide you toward a solution or service better suited to your requirements. Regarding your password issue - we always have a reset password button available. If you’ve forgotten your password or experienced any malfunctions, this should help resolve the problem. If the reset feature doesn’t work for you, please don’t hesitate to let us know, and we’ll look into it right away. If you have further questions or require assistance, please don’t hesitate to reach out to our 24/7 support team at [email protected]. We’re here to help and will work to make this right for you 🙏

Response from stape.ioNov 20, 2024

Thank you for sharing your feedback. We are truly sorry to hear about your experience and the inconvenience you’ve faced :( Have you discussed the changing of the subdomain with our support team? Could you please provide more details about the issue, like the ticket number? This will help us address your concerns properly. Now, we have a 24/7 support and we aim to provide a top-notch service 🙏

Response from stape.ioNov 20, 2024

Thank you for sharing your feedback. We are truly sorry to hear about the challenges you faced and the frustration it caused. After reviewing your case, we found that the response time of our support team was up to three days at the time, which is not ideal. Since then, we have introduced a 24/7 support team to provide timely and comprehensive assistance whenever you need it. Regarding the issues you mentioned, we understand your frustration and acknowledge the challenges with your account. While the problem wasn’t directly related to Stape’s services, our team worked to provide you with three possible solutions to address the issue. Additionally, we promptly agreed on a refund and made sure all your questions were addressed during our communication. If you ever decide to return to Stape in the future, we would be delighted to welcome you back and ensure a much-improved experience! If there’s anything else we can assist you with, please don’t hesitate to reach out to us at [email protected].

Response from stape.ioMay 20, 2024

Thank you for your feedback. I'm sorry to hear about your experience with our support team. We aim to provide personal and effective support, and it seems we missed the mark this time. Could you please provide more details about your request, like the ticket number? This will help us address your concerns properly. We appreciate your patience and hope to resolve this matter to your satisfaction.

Response from stape.ioSep 13, 2023

We appreciate your valuable feedback regarding your experience with our product. At Stape, our primary goal is to streamline the process of server-side tracking setup for our clients. We offer tagging servers that can be easily configured with just a single click. Additionally, we provide comprehensive solutions and guides to assist users in implementing server-side tracking effectively on their websites. We acknowledge that server-side Google Tag Manager can be intricate, particularly for individuals who may not have a deep background in web development or digital marketing. In such instances, we also offer our agency services to provide expert assistance.

Response from stape.ioJan 12, 2023

Hello Stella, thank you for the feedback. Stape provides cloud servers for server Google Tag Manager and Facebook CAPI Gateway. The impact of server-side tagging on your marketing campaign and tracking depends on how you set up server-side tracking. We do not see you among the clients of the stape agency. Unfortunately, we are not responsible for the work of third-party freelancers or agencies that use stape. Please let me know what emails you are referring to. Stape does not send emails about unloading the barrel of problems on other services such as Facebook or Leadsbridge. What kind of error are you referring to when saying that your team was fixing? I will investigate it. If you communicate with any person from stape, please send their email to [email protected], it would help to investigate your issue. You can find stape's status page here https://status.stape.io/.