Stair WarehouseReviews of stairwarehouse.com

I called the support line to request 1 extra foot of the stair rail I ordered (red oak #5600.) The person I spoke with said that was not available. Unfortunately, when I called to the first time to confirm what to measure, the end pieces were not included in the measurement, so I have two angled ends with no extra to attach to the wall. (aprox. 4.5" each). The support person said there was no way to contact the manufacturer to order some extra rail but that I could order a 4-foot piece for $96. I need two bannisters and had them picked out from your organization but will be using another vendor given what has happened. UPDATE Wow, the owner made everything right within hours of my review and even took a suggestion to remind customers to order end pieces to the stair rail. I would definitely use this vendor again. Customer service at its highest!

Ordering was easy, shipping timeframe was spot on! My order arrived un damaged and the quality of the product looks spectacular. I installed only one of the bracket system right away to see if will work out for my application. Definitely impressed and is going to make the rest of my project so much easier!!

Installation was so easy I was able to do it myself. I absolutely love them. I didn’t realize I was supposed to put a straight pole and then a decorative one. That is why my first decorative pole didn’t fit under the first hole. So I had to turn them all in the other direction. But I love them so much. I’ll send a picture. Guess I can’t send a picture.

Excellent customer service, high quality product. Went with the mega 3/4" flat black balusters and shoes. Larger size than what Home Depot/Lowes offers.

Easy navigation on site, good communication, fair price, speedy delivery, arrived in good condition.

Look and Quality

As always quick delivery from time of order. Thought shipping was wayy too much since other stair parts venders are flat rate fees for 200-300 dollar orders. Shipping started at over 100.00 which i questioned . Got a response and it was lowed 47.00 because of calculation mistake. Thank you for being a great company to order from.

The quality of the ballusters were phenomenal!!! Changing from wood to iron was a total upgrade and a update!