Stair WarehouseReviews of stairwarehouse.com

Ordered material for a DIY banister project and everything was shipped quickly and without issue. The quality of the wood products was top notch and the metal rails were also great quality. I do wish that the top caps of the wood banisters were not already glued on as that would have made for a much easier installation without needing to drill additional access holes, but I made do.

Products were good quality. Easy to order. Delivered quickly.

My husband and I needed to build a bannister for 5 stairs in our house. I first checked the big box stores but we were disappointed in the quality of the materials. So I happened to find Stair Warehouse online. I ordered a solid hardwood Newel post initially which arrived very well packaged and in perfect shape. I then placed another order for balusters and assorted hardware including zipclips. The second order also arrived in excellent condition. One of the balusters was missing, but they sent me another within 2 days. The one item I purchased from a big box store was a 6 ft red oak rail which I assumed was solid wood. However it was a time consuming disaster when I attempted to stain it since it was not solid wood, but made of bits and pieces that would not take a stain. We so wish we had bought a solid wood rail from Stair Warehouse since our solid newel post stained easily and beautifully. It is expensive to shop here, mostly because of shipping costs, but it is worth it. They sell really good products and have good customer service where you can actually talk to people. I am also very glad for all the information, photos, and videos provided by their website. We had never tackled a project this difficult before, but it came out amazing and our family is quite impressed. We are very happy we used Stair Warehouse.

Simple easy to understand products. Multiple pictures are helpful. It arrived in a timely matter.

Stair warehouse shipped our products almost immediately. They arrived packaged extremely well. No damage. We had ordered a little over 50 balusters and all of them come individually wrapped. It was a great experience.

Had an issue with my order & after contacting their support team, they rapidly resolved my issue. Would strongly recommend them to anyone.

Happy with the item and price

Fast reliable service. Excellent products.