Cassandra H.
Incorrect Application Instructions
The Direct To Film transfers were designed just as requested, but the application instructions were not complete nor were they accurate. The application instructions for cotton garments has changed, but were not included in the package. The transfers are no longer hot peels. They are now warm - cool peels. We almost messed up several transfers and garments because of the incorrect information.
Response from STAHLS'Dec 16, 2025
Thank you for sharing your feedback Cassandra. We’re sorry for the confusion that caused during application. To clarify, our Direct to Film transfers are still a Hot peel. The only recent change was the application temperature for cotton garments, which is now 325°F—the peel method itself has not changed. We appreciate you bringing this to our attention so we can review the instructions to ensure they are as clear as possible. Please feel free to reach out to our customer service team with your order number if you’d like us to review your order or help with future applications. We are thankful for your business and feedback.