GoogleReviews of stadia.google.com

i d'ont love that because of the pro games no pro games need to play with the stadia servers because not all the pro games can destroy your pc and the rest of the games are not free I thought everything was included in the subscription

I'm shocked by the way Google Stadia treated me. I've never used Google Stadia, but they kept taking money from my account. I reported it to Google Stadia to get my money back, but they refused, and what's even worse, they refused to stop taking money from my account. They told me to stop the subscription from my Google Stadia account, but as I don't have a Google Stadia account I couldn't do that and it was clear that these were fraudulent charges. In the end I had to create a dispute with Amex, and I have finally got my money back. This has definitely left a really bad taste in my mouth, and as someone who uses Google's products daily, I will definitely start phasing them out. The company has just gotten too big and greedy and the customer service levels have gone down the drain.

Like many customer below, got an unsubcribe issue. Got stuck with 10€/month fees for 4 months before realizing it. Didn't used the product at all (0 connection). Asked politely for a refund but got refused. Avoid the free trial as you might face the same problem....

So I bought the game "The Crew 2" on Stadia. After playing the introductory missions, it seems to have glitched and while it will launch, you can't actually play the game. Stadia say it's a UbiSoft problem, UbiSoft say it's a Stadia problem. I'd love to be able to play the game. Being able to play the game would be my ideal outcome, but I can't failing that I've love a refund, but that's been refused too. I guess my only way forward at the moment is to chase the bank for a charge back! Another outcome of this is that I am seriously thinking of cancelling my Stadia Pro subscription. The games being offered on Pro are mostly trash and not the kind of games that subscribers were told they'd get!

When unsubscribing, you can manage your google subscriptions (subscriptions made through google). When cancelling your subscription there it should stop normally (like for every other shop) but for google's products there is an exception lol, it continues untill you unsubscribe on stadia's website itself. So if you've the right reflex to go on their website to unsubscribe it's fine otherwise you're f*cked. They apply their policy to other brands/shops but not theirs, in other terms misusing their notoriety and confidence. Except from that, no judgement, I personally don't like it because the games and the way of playing are realy different from PS and XBOX making it a different gaming experiment that I was used. This is my opinion so no facts at all but their way of billing isn't honest.

Google Stadia: The single worst customer service experience I have ever had - and I'm not exaggerating. My girlfriend bought me a google stadia premium bundle and extra wasabi controller for xmas - by 2 january the chromecast had overheated and stopped working. I spent two hours on the phone before getting a replacement sent in advance in return for a hold on my credit card. The replacement arrive in one business day - impressive. I print out the return label and go to my locla DHL service point - closed. I call up and ask what i do as the nearest one is closed and the next nearest looks an hour away. The rep promises to email me after speaking to the shipping department in two working days latest with a solution and meantime to extend the return period from 26 jan given they owe me some help returning it. I dont hear anything after three days - what happens next includes 42 minutes spent on phone hold with no anser two tweets with no answer, and probably in excess of 15 hours or more on google chat over a week and a half, constantly getting passed from team to team, rexplainaing the problem, being promise email solutions and never getting them, having things escalated only to get into a circular conversation about how i should speak to dhl which i told them i tried and it's impossible. How home collection during covid is 'out of scope' and just blank silence when confronted with the reality that it is impossible to return the item via DHL as ive tried - in person - cycling to 3 separate local DHL service points all of whom are open but not doing DHL services because of covid. Meantime, the new replacement premium bundle worked properly for a week, then worked but not in the right way (chromecast invisble on the google home app but connectable via guest pin) then the same thing happened and it overheated and stopped working. So now I have not one but two faulty bundles, no way of returning either of them and days of lost time and customer service who seem incapable of solving a simple return. Apple and Amazon get this done in 20 mins or less. I expected SO so much more from a global brand like google, especially on a signature product. The service has been so bad it's done a rare thing and motivated me to write a formal complaint and find every available feedback mechanism to warn people - faulty products, horrendous customer service - save your sanity and precious time and please do not bother with this product. Life is far far too short. Im currently awaiting my .. i dont know how many times ive been escalated - they cant guarentee it will be a call or when it will happen in spite of the looming return deadline and the wake of a horrific experience. SOME individual customer reps have done what they could within limited remit and extraoirdinarily disjointed customer service but the process has a whole is utterly woeful. Oh i didnt even mention that i was accidentally connected to google support US without either of us realising. With the whole thing done via chat it's not in any way joined up. It's not impossible to join up a support service done entirely over chat and if anyone should be capable of it it's google so please please for the sake of your customer's sanity get your act together.

Trotz gutem Internet bricht die Verbindung regelmäßig ab. Wenn man mit dem Support spricht heißt es immer man solle die eigene Verbindung überprüfen usw.... Jioa.. 480MB/s die Sekunde ist aber auch langsam... Bei Stadia selbst kann da der Fehler selbstverständlich nicht liegen. Nein aber jetzt mal im Ernst: Klar haben wir im Moment eine Pandemie und viele sitzen zu Hause. Aber cloud Gaming funktioniert nur mit entsprechenden Kapazitäten die auch vom Betreiber bereit gestellt werden müssen. Ich habe jetzt seit 1 Monat meinen Shadow Rechner. Das ganze hat bis zur Freischaltung 4 Monate gedauert. Warum? Ganz einfach. Es wird dafür gesorgt das für die neuen Kunden auch entsprechend Kapazitäten bereit gestellt werden. Das dauert natürlich. Aber es funktioniert! Das Ding läuft fast durchgehend und hat nicht einmal geruckelt. Da lass ich mein Geld gerne liegen. Mein Stadia Abo wird jetzt gekündigt. Und ich kann es jedem höchstens als eine Übergangslösung empfehlen. Goggle Stadia ist wie ein Konzertverstalter der 500.000 Tickets verkauft, aber nur Platz 100.000 hat. Da fehlt jede Verantwortung noch Willen zur Besserung. Sehr schade Stadia. Wenn es ginge, würde ich mein Geld zurück verlangen.

Saved data get corrupted for no reason...