Leslie G.
Probably won’t order from again
I’ve received many bulk lash packages from other brands in the past, and am usually met with more intentional packaging that was clearly done so with care. I ordered 70 or so units, and received a tiny smushed compact box, no tissue paper or protective packaging whatsoever. Everything was just stuffed inside to fit and it was taped and sent out. I received it late, but only due to the severe weather in my area so that’s not a big deal, just for such a huge lash production brand that is U.S based to be lazier than the China based companies i’ve ordered from in the past was confusing to me, since Stacy Lash is local. I ordered 6 or so glues, which were perfect as expected since I have been using Stacy lash glue for the last 4 years, so I also decided this time to buy their lash trays. The quality of the lash trays themselves are extremely inconsistent, and the strips used to hold the lashes on them are sticky and create so much lash waste from getting stuck onto the fans. It’s my first time bulk buying from this brand for my business and probably my last, I was super disappointed and am stuck with over $600 worth of inconsistent product that I still have to finish even though it’s been giving me quality issues.
Response from Stacy Lash LLCFeb 24, 2026
Dear Leslie, Thank you for your feedback. We are truly sorry for the issues you've encountered with the packaging and the quality of the lash trays. This does not meet the standards we strive for, and we are actively reviewing our processes to prevent such occurrences in the future. We’ve also sent a detailed response to your email, offering solutions to resolve the situation. We would love the opportunity to make this right for you, and if you’re open to it, please let us know if you’d prefer a replacement or store credit for the trays. Your satisfaction is important to us, and we are committed to ensuring you have the best experience with our products.