Cameron
Disappointing Experience With Poor Communication and Lack of Transparency — Would Not Recommend
I rarely leave negative reviews, but our experience with Solomon & Sons Relocation Services was one of the most frustrating moving experiences I have dealt with. We chose this company largely because we were given the impression that Solomon & Sons would be directly handling the move with their own crews and trucks in a professional manner. Instead, our move was subcontracted out to another company, something that was not clearly or transparently communicated upfront. Had we known that from the beginning, we would not have booked with them. From there, the process became increasingly stressful. Communication was poor, pickup timing was significantly delayed, coordination was inconsistent, and we encountered disputes over additional charges and fees that did not feel properly disclosed ahead of time. At multiple points, the experience felt more focused on additional charges and payment disputes than on providing professional customer service. I understand that problems and delays can happen in the moving industry. What I cannot excuse is the lack of transparency and the gap between what was represented during the sales process and what actually occurred. If you are considering this company, I would strongly recommend looking elsewhere.