Erin
Horrible customer service
Horrible customer service. Do not recommend.
Response from SR22 Insurance - SR22Savings.comFeb 19, 2026
Were sorry to hear about your disappointing experience and that you would not recommend our services. We truly value all feedback, as it helps us improve, and we regret that your overall impression was negative. We reviewed the interactions carefully. On January 27, 2026, during your initial call, you expressed satisfaction with our pricing for the non-owner SR-22 insurance stating it was significantly lower than other quotes you had received—and you proceeded to pay in full and start the policy. You even mentioned that you were planning to bring your car over to us for coverage when the time was right. The call concluded on a positive note. On February 2, 2026, you contacted us to cancel the policy after learning from the DMV that your license could not be reinstated at that time. We processed your request promptly, explained the next steps (including the emailed cancellation document for your signature), and there were no indications of dissatisfaction during that conversation. We were surprised by the 1-star review, as we had not received any prior concerns via phone, email, or otherwise regarding our team's service. The owner personally reached out to you via voicemail to discuss what may have gone wrong and to offer assistance in resolving any issues or making things right. We understand the frustration that can come with DMV-related challenges, which are unfortunately outside our control as an insurance provider. Our goal is always to deliver clear, competitive, and supportive service for customers navigating SR-22 requirements. If there's anything we can do to address your concerns or if you'd like to discuss this further, please feel free to contact me directly. We're here to help. Thank you again for your time and for giving us the opportunity to respond. Best regards, Shaun W. President SR22savings.com Insurance Solutions 855-772-2728 [email protected]



