Square InvoicesReviews of squareup.com

Don’t trust this company with your money and business. No communication always chasing them but they work on things in their own timings. Weeks and weeks and still holding payments for no reason at all

My card was supposed to be swiped for $10 and instead it was swiped for $1000. They took the money out of my account and told me 2-7 days before a refund. I will never do business with anyone who uses Square for payments. Dirty business is what it is.

If I could give less stars, I would. Square will happily take payments from customers and hold the funds until they feel like giving it to your business. Whilst on my honeymoon, with no access to my accounting files, square decided to put my account under review and before they would send me any funds, they wanted multiple unnecessary financial documents and bank statements, which have nothing to do with the process of sending estimates and invoices. For two weeks, my funds have been, and are still being held from me and my business has been unable to function and will suffer massively. I have emailed square twice, both replies have been generic (bot) responses and my request to speak to someone on the phone have been ignored. And they refused to postpone the account review until such times as I am in office and have access to the information they want. But not to worry they say “ you will still be able to receive payments through square during this time” These payments will also be held from me.

I am a new small cleaning business and decided to try square invoice app. I have multiple issues since barely having this app. First I had client say they never received my invoices through text or email and I had to go return to get a personal check. I did a test of the app to check and invoiced my husband to see if it was working properly it went through. The next day I went to do a deep cleaning of a home and invoiced my cleint they received and paid it. Then all of a sudden my account was being investigated and my money withheld. They have made it so I can’t contact by phone or through the chat feature and when you email they send the same generic message in response every time. They refuse to tell me how long they will be investigating ,ask for any information,why the deemed me suspicious or fraudulent or when they will release my funds. Do not use them at all!!

I had a customer make a payment that I very much needed to have immediately. They placed a hold on it and sent me a 12 question form. The following day , another request. It has been a week and I still cannot access my money. They stated that it was for my security but as a result they fully screwed up my finances and I had no warning that they would do that as I has used this service for over a year prior to this situation. I will no longer use the once I receive my money. Better to just deal directly with your own bank. Most banks now offer a similar service.

No way to get support just a load of unrelated trivel, no real people, at best you might get another user who has no experience of the issue you need resolved, waste of time effort and eventually cash should you run into an issue where you cant access your data,you have to be real canny to make sure YOU have control over the cash you earn as it looks like they want cash to go via THIER preferred method by providing card details add your BACS details in the message box on EACH invoice you send as it won't copy onto blank invoices download it as a PDF and attach it on your usual emails

not ideal for smaller startups

It's ok I guess if everything goes smoothly for you but I have a fraud case on my end and square has done Nothing but make things difficult for me to get the police information I needed to get things done I sent in proof that there was no way possible that I could have Made the transactions any still square settled my claims on the merchants side and refused to tell me why they did