SpysalesReviews of spysales.com

Response from SpysalesMay 4, 2024

Dear Redha Brada, Thank you for reaching out with your feedback. We take all comments seriously as they help us improve our service. I’m sorry to hear about your experience with our support team. We aim to respond promptly on all our platforms, including Discord. If there has been a delay or oversight in responding to your queries, we sincerely apologize. We are looking into this matter to ensure it doesn’t happen again. Regarding the website, we continually strive to enhance the user experience and would appreciate any specific feedback you have that could help us improve. It’s also come to our attention that there may have been complications related to the use of multiple accounts from your end about six months ago. This can sometimes lead to issues that might affect how our services are experienced. Our team is more than willing to help resolve any issues arising from this situation. We are here to support you and ensure that your experience with SpySales meets your expectations. Please feel free to reach back to us with any further specifics or concerns you might have, and we will address them promptly. Thank you for your patience and understanding. Best regards, Naomi Customer Support SpySales

Response from SpysalesMay 4, 2024

Dear Samir, Thank you for acknowledging the accuracy of our data at SpySales. We're glad you found our solutions precise and valuable. Regarding your concerns about subscription cancellation, we apologize for any confusion experienced. Our cancellation button is indeed located under "Billing & Invoices" in the footer of our website, clearly marked as "Cancel Your Plan." We strive for transparency and ease in all customer interactions. I've reviewed your communication history with our support team. On April 17th, after receiving your query at 5 AM, we responded by 8 PM the same day with detailed instructions on how to proceed with the cancellation. When you followed up with a picture, we requested additional screenshots on April 19th at 9 AM to better understand and resolve the issue. It seems there was a gap following this, and for that, we apologize if we missed providing you with the support you needed promptly. Please know that our team is dedicated to addressing all customer issues effectively, and we regret any oversight in this instance. We appreciate your feedback as it is crucial for us to improve our service. We welcome you back anytime you choose to use SpySales again, ensuring a better experience. Thank you once again for your honest review. Sincerely, Naomi SpySales Team

Response from SpysalesFeb 11, 2024

Dear Sophie Per (or Younes Azizi), Thank you for bringing your concerns to our attention. We take feedback seriously and strive to address any issues promptly and effectively. After reviewing the situation with our team, it appears that there may have been a misunderstanding regarding the functionality of our service in relation to your specific stores. We regret any inconvenience this may have caused you. Upon investigation, we found that there was a discrepancy in two of your stores, Izabella Boutique and Royal Achat. These stores were not running ads on Meta, which resulted in our app's inability to detect sales from them. It's important to note that our platform relies on active advertising to track sales accurately. Additionally, we recommended replacing your store, Chaleur Alpine, as its sales were coming from Google, not Meta. Unfortunately, this recommendation was not accepted. We understand your frustration, and as a gesture of goodwill, we offered compensation for the time spent incorporating these stores. Our team also extended an offer to extend your subscription, even after cancellation, in an effort to ensure your satisfaction. We want to assure you that we are committed to providing accurate and reliable service to all our customers. We appreciate your feedback and will use it to improve our platform and services moving forward. Thank you for your understanding. Sincerely, Naomi SpySales Team

Response from SpysalesDec 19, 2023

Cher Willson Jack, Nous sommes désolés d'apprendre que vous avez rencontré des problèmes avec notre service. Nous comprenons votre frustration et nous aimerions résoudre cette situation pour vous. Veuillez nous fournir plus de détails sur votre problème et nous ferons de notre mieux pour trouver une solution rapide. Nous nous excusons sincèrement pour tout inconvénient que cela a pu causer. Cordialement, L'équipe SpySales