Sahil M.
not a good support team
not a good support team
Response from SpurSep 3, 2026
Hi Sahil, thank you for sharing this feedback. You were right to expect consistency between the free trial advertised on our website and what was communicated during the demo. We’re sorry our explanation made it seem like you would receive no support unless you committed to a longer plan. We’ve reviewed the conversation with our team and improved how we communicate the difference between the self-serve trial, chat support, and guided onboarding. We’d be delighted to welcome The Wellness Shop back for a personalised demo of Spur, focused on your scale and use cases, with no pressure to commit. You can choose a convenient time here: https://spur.so/demo We’d genuinely value the opportunity to help your team evaluate Spur properly.