Casey C.
good guys but their prices have gone…
good guys but their prices have gone through the roof... $420 for 90 mins of labor and a big amount for "B service" which i'm not sure if they can do versus dealer. i like their responsiveness and knowledge but i think ill go back to pitstop kearny mesa just too expensive.
Response from Sprinter Service & RepairJul 26, 2025
Hi Casey, We’ve noticed that you’ve now posted multiple negative reviews on Trustpilot regarding the same visit. While we fully respect your right to express your opinion, posting duplicate complaints with the clear intent to damage our reputation is not only misleading, but also against the spirit of honest customer feedback. To clarify once again: We obtained a written estimate from Pitstop for the same service you received from us. Their price was higher. We’re happy to provide both estimates for side-by-side comparison. Your public claim that Pitstop is cheaper is simply false. Our pricing includes not only labor but also OEM (original manufacturer) parts, high-quality German oil, and factory-spec filters. We do not use cheap aftermarket parts, and we never compromise quality just to cut costs. Even so, our total price remains lower than many local alternatives. Your repeated claims and double posting suggest a deliberate attempt to harm our standing — not a genuine attempt to inform others. That’s disappointing. We remain available if you’d like to discuss this respectfully and directly. – Sprinter Service & Repair Team 🚐🔧 As previously mentioned, we obtained a direct quote from Pitstop for the same service you referenced, and their price was higher than ours. We are happy to send you both estimates side by side so you can see the facts for yourself. We stand behind our work, our pricing, and our commitment to transparency. Spreading inaccurate information doesn’t help anyone — but if you’re open to a respectful conversation, we’re here. – Sprinter Service & Repair Team 🚐🔧