Kristin H.
Products that work AND great customer service!
Our dog has been using Springtime supplements for a few years now. He’s a large breed senior dog and we use the Joint Health Chewables. Our dog is very athletic and is not slowing down a bit. I believe these wonderful products are to thank for that. This year, I ordered more products: some Skin & Coat oil (because our dog had dry skin flakes on his back) and some Spirulina. When the oil arrived, the cap on the oil was cracked and about 1/5 of the bottle had leaked out. No big deal: the bottle of oil also came with a pump dispenser which I promptly switched out with the cracked cap. I emailed them about the leaky bottle, but told them I was telling them for informational purposes only and that I was not looking for a refund. The bottle of oil was huge, and although it had leaked there was still PLENTY left. After I sent that email, I looked at my receipt and was mortified because I realized that the bottle of oil had been a free add on to my order because I had ordered over a certain dollar amount. I emailed Springtime again, apologizing for complaining about a “broken” free product. Note: I should add that usually if a free product is offered due to a large order, one is usually given a sample size. This was a very large, full size bottle! Very generous of them! Springtime emailed me back apologizing profusely for the issue and asked wanted to make it right. I told them it was totally ok and that they need not do anything, merely just wanted to let them know. Well, imagine my surprise when an additional HUGE bottle of the skin and coat oil showed up at my door a few days later. This one had not leaked and was in great condition. I could not believe it! They went above and beyond to please me. It is great to know that businesses like this still exist. They now have a customer for life because of this, and because their products WORK. Great products, Great service!! Oh, and by the way, the skin and coat oil cleared up our dog’s dandruff-y hind quarters in a couple weeks. His coat is shiny and he gets lots of complements on it from strangers.
Response from Springtime SupplementsJul 23, 2023
Customer service is a top priority of ours and we are happy you had such a positive experience with our customer service experts! Thank you for your review and for being a Springtime customer!