Giulia B.
You pay for a service they won't do
They didn’t check my order and I received a completely different item, when I opened the dispute on paypal they offered to give back only 1/10 of the money, when I refused they asked to send back the item, which was impossible for me since the shipping cost from my country would be higher than the cost of the item itself. Then they said the would give me a partial refund after the closing of the dispute, of course they didn’t and after that they disappeared. I basically paid for a service they haven't done and I had to keep the wrong item which was way cheaper than the one I ordered. Some of their agents are very rude too, they ignored me when I told me I received the wrong item and started aswering only after I opened the paypal dispute. Don’t buy on taobao with them, there are better agents.