Alexander P.
Terrible experience
Terrible experience, bought this key and I used it on my account and after 5 hours I got removed, tried it again I couldn't use it on the same account so I made another one and got removed after 3 days, asked customer service and they said they couldn't do anything just make another account, then I got banned just terrible don't recommend. I got banned on the discord server where they help customers they didn't give af and banned me.
Response from SpotupOct 21, 2026
Hi Alexander, We’re sorry to hear about your experience, but we’d like to clarify a few important details about SpotUp and how our service works. SpotUp offers a one-time purchase with lifetime renewal and replacement support, for as long as our service operates. However, this does not guarantee that the same Spotify account can retain Premium indefinitely without interruption. This is something we explicitly disclose before purchasing. Our purchase page, under “Important account information,” states: “Your Spotify account may need to be transferred in the future.” It also explains that customers should be comfortable with the possibility of needing another Spotify account to continue using the service. Our Terms of Service, Section 4, further state: “In some cases, that remedy may require you to use a fresh Spotify account for the renewed access.” Why does this happen? Spotify controls its own Family plans and enforces eligibility restrictions, including household requirements and limitations on switching between Family plans within a 12-month period. Unfortunately, SpotUp cannot override restrictions imposed by Spotify. This is precisely why our Restore Premium system exists. When an eligible customer’s Premium access stops working, they can renew or replace their key at no additional cost and request another upgrade. If Spotify prevents the original account from rejoining, another eligible account may be required. We also provide a dedicated Transfer Guide to help customers move their playlists and music library if switching accounts becomes necessary. Regarding your experience, we understand how frustrating it is to lose Premium shortly after activation, especially on multiple occasions. However, Spotify’s account restrictions are outside our direct control, and the possibility of needing another account is disclosed in our purchasing information and policies. Regarding your Discord ban, we would also like to clarify that this action was not taken because you expressed dissatisfaction with our service or left a negative review. Our support team made efforts to explain the service, Spotify’s restrictions and the available solutions. Unfortunately, your conduct during the support interactions became abusive towards our staff, which resulted in your removal from our Discord community. SpotUp welcomes honest feedback, criticism and complaints. However, we maintain a strict policy against harassment and abusive behaviour directed at our support staff. Our team members deserve to be treated with respect, just as we expect them to treat our customers respectfully. We stand by our decision to enforce these standards. We remain committed to providing the renewal and replacement support included with eligible purchases. Our policies and recovery instructions remain publicly available, and customers are encouraged to familiarise themselves with these conditions before purchasing. You can review our policies here: https://spotup.co/terms https://spotup.co/refunds We’re committed to honouring our replacement guarantee, providing transparent information and helping customers resolve issues wherever possible. The SpotUp Team