L B.
Ripoff
Sales department does a good job at bringing in revenue. I paid for service. I had a introduction to the program from an experienced talker after that initial meeting they have done absolutely nothing. I have questions as I was moving through the program no one is available via phone and they don't respond to emails as they suggest as best form of communication. I called from a different number and they assume it is another sale so they answer the phone. The help desk guy Brandon attempts to handle the damage control but his tone and responses are generally passive aggressive as if the customer is bothering him. I told him I will be submitting a review everywhere I can and he said do it. I called him out on his tone , he continued the call then placed me on hold. However when he came back to the line after placing me on hold his tone changed and he attempted to apologize not being as dismissive as he started the call. I have been doing my own research on the information I need. I would not recommend this company to anyone. You are better off taking your time finding the information then paying this company waiting around for someone to follow up. At this point I'll take the loss and just do my own thing.
Response from Spotlight Business Credit and FundingJun 15, 2022
Thank you for the notification and complaint from this client. Complaints with Spotlight are few and far between, however it help us grow. We have been in contact with ************** and have cleared up the misunderstanding. ************** is welcome to contact our amazing Support Team, Monday - Friday 6am through 6pm @ ************ Press 2 should there be anything else he needs assistance on. We are here to help.