Sportograf.comReviews of sportograf.com

Takes ages to download high-resolution photo I just bought :| Selection process is tedious, overall disappointing and dated experience.

I pre-purchased a photo package for a Deka Fit event. The advertising claimed that there would be many photos taken, up to 40. I ended up with only 2 photos of myself. And they are not even good quality photos. It's not worth the $30 I paid. Sportograf will not respond to my emails, and I do not see a way to call them since they are overseas. Deka Fit also refuses to help me and say that they will not budge on their no refund policy.

I have reached out numerous times regarding the fact that the photos Sportograf approved as me have not been linked to my account. The event advertised by buying the package, you would receive all the photos of you. This is not happening. I have received a few, with over 20 I can't access. Also, they stated they would have automatic cameras set up along the course to provide more opportunities for photos, but this was not true. If you participate in Tough Mudder, unless you are all alone at the obstacle, there probably won't be many photos of you. Maybe a lot of blurred in the background, but not many of you. The photographer will focus on one person as they do the obstacle, and that one person will get 15-20 photos, while you're blurred behind. I would recommend waiting until after the event to see if there are even any of you before you purchase the package. As of this writing, there was no cost difference between pre- or post-purchasing. If you do need to reach out, your only option is via email. They will immediately send you a confirmation email saying they received it and will get back to you, but they will not. I have sent a handful of emails over the last 3 weeks, trying to access my photos; they have not responded to one.

THEY ARE SO SLOW, with uploading photos. It's takes days, to a week. It's a really outdated way of working and they are very much surpassed with how Spartan is doing their photos in Asia, which as available in real-time, so you can post it along with your social media. It's live and IN the moment. By the time you get your Sportfograf photos, it's already passed the moment of posting really. They are really ancient, not fitting this day and age of digital and social media. I dont understand why big event s like UTMB and Hyrox are even using them.

Super slow wait time for photos. The reviews came really slowly and even after the photos were accepted, they were not accepted to the order which was 90€

Very disappointed by quality and number of photos of a recent event (Norseman 2025). It appears that they focus mostly on leaders and don’t stay to take pictures of all finishers. I would advise that you hold off buying any package untill you see exactly what photos they have. If not in top few people it is likely you will be massively disappointed with the quality and number of pictures. Simple summary is, I would not use their service again and I overpaid for average photos.

Price-quality service is fully out of line. No service, very poor search function and excessively overpriced.

Worst photography I've ever seen!! Ive payed in advance for photos from Mozart Run 2025, ive never get worst photos than here! Just 3 places for photos most with cars in the middle. Places didn't show any beautifull landscapes we were running throu(Salzburg is really beatifull). I did't use my coupon, photos are useless. After I've made claime, they've stopped to write me back ...