SplootvetsReviews of splootvets.com

Do not trust Sploot. Sploot is Private Equity owned and uses deceptive advertising and dark billing patterns to increase the revenue they extract from you. First, I want to be absolutely clear the vets and people that work at the Sploot facilities are wonderful and caring. They seem genuinely interested in the care of pets. However, interactions with the Business Operations Team reveals a different approach by the business. We have been a customer of Sploot for sometime with one dog. we recently adopted a second puppy and scheduled for her to be spayed. After referring to their website, they advertised female spay for $750. After the initial consultation exam we were presented an estimate or $1250. When we pointed out the rate was more than what was advertised, they said they missed apply our membership discount and came back with an estimate of $950. When we still questioned the price they stated that the advertised rate of $750 was the “Starting Price” and that because our 6 month puppy was 30lbs, it would cost $200 more. We pointed out their page says “No hidden fees. Just expert care + full transparency.” and that we didn’t feel we that our experience matched that claim. We asked that they honor their advertised rate and if not we would contact the BBB for deceptive advertising practice. The next day after this request, the Sploot “Business Operations Team” retaliated by unilaterally cancelling our puppy’s spay surgery with less than 24 hour notice and said we were not welcome as customers any longer. Fair warning. Service is great but if you question their billing practices, they will take a “their way or the highway“ approach to their customers. ADDITIONAL NOTE: After reviewing reviews on Yelp and other sites, it very much appears deceptive billing practices is part of their business model. Private Equity at its best. We have consulted with an attorney and they have expressed interest in supporting a class action lawsuit against Sploot and their PE owners for these practices. If you have an experience related to deceptive billing practices by Sploot, you can send your story to: SplootClassAction@ gmail.com. We will collect these stories and provide to the attorney to begin the class action process.

TLDR: if you want to go to an incompetent vet with broken equipment that will pray off your love for your pet to charge you as much as possible for unnecessary things then pawn you off to a another vet for real diagnostics you found your vet. Dr.OOO Nadine cross will make sure you leave feeling panicked and confused after My experience: I brought my cat in for chest x-rays to confirm a diagnosis from my online vet that she may have chronic bronchitis/asthma. Beyond coughing she is completely normal and healthy at my first appointment The vet told me She would probably need to be seen by a specialist, but they’re gonna send the x-rays to their radiography team and see what they say. I made an appointment with the specialist then I got a call back saying It looks more like a form of pneumonia to pick up antibiotics and then do A recheck. At my recheck appointment that I scheduled to be seen with the same vet I was greeted by a different vet. Dr.OOO Nadine cross. I will admit I was four minutes late to my appointment, which the vet and her assistant made sure to scrutinize me for saying there will not be enough time for anything other than x-rays today which x-rays were the only reason why i came in so that was fine with Me besides the attitude. After the x-rays, the vet comes back in the room and is telling me my cat needs to be emergency transferred over to an internal medicine specialist right away that day Mind you again my cat is completely healthy besides the cough. they tried to get her blood oxygen level, but the machine was broken. I confirmed with them multiple times that they want her to be transferred to an emergency vet luckily for me there is no Available to take her and the only one they’re able to find would be able to observe her throughout the weekend for five thousand dollars I looked at my healthy cat and said that that’s fine. I’ll watch her from home and I’ll make an appointment for her on Monday. I go to my appointment at this internal medicine specialist they confirmed my cat has chronic asthma and bronchitis and nothing more. There was no need to ever try to emergency transfer her The vet at Sploot just lacked the knowledge to be able to explain a common condition to me. I tried to resolve my issues by calling the company and they told me that a Medical director would call me back instead. I got a phone call from the same incompetent vet So not only are they unable to actually resolve any diagnostic issues for your pet but they’re also unable to resolve any issues your had With their services. I should know I had my over To my primary vet that I see through the online service Dutch. This vet has been able to diagnose and treat her for things that multiple vets in person couldn’t figure out, but since our appointments are fully remote I went to get X-rays for her to see. I wish I had them just sent to her right away before The advice of the incompetent, vet Dr.OOO Nadine cross My primary vet confirmed there was no need for that type of concern/ panic that was displayed to me and that the X-rays Show common signs of chronic bronchitis Which again should be common enough for a vet To know about.