Splash Super CenterReviews of splashsupercenter.com

Response from Splash Super CenterAug 15, 2016

Hello Mr. Meinel, Sorry you weren't happy with your purchase and didn't read that the noodles weren't included. We are aware of the issue you are having and have been trying to contact you. So far, we have been unsuccessful in reaching you by phone as the number we have appears to be disconnected. Please give us a call at 877-527-4881. We are also attempting to contact you via email. Customer Service Team Splash Super Center

Response from Splash Super CenterJul 21, 2016

Good morning Dean, Thank you for your review. It appears our customer service department spoke to you regarding your shipment and it has since been delivered. As was explained, the package was on its way and our shipping partner experienced delays due to factors outside of their control. If your opinion has changed about our customer service since this has been resolved, please update your review. We look forward to hearing from you soon. Regards, Customer Care Splash Cuper Center

Response from Splash Super CenterMay 3, 2016

Hello Mr. Langer, Our customer service team contacted you yesterday to address your experience. Our records indicate that your issue was resolved. We would, however, like to hear from you regarding how our team addressed your concerns. Please update your review according to the final impression that was left by our customer service team. If your opinion has changed in any way, we ask that you please update your rating to reflect the quality of service you received from Splash Super Center. Additionally, please do not hesitate to contact us at 877-527-4881 Mon-Fri 9am - 5pm if there is any other way we can be of assistance. Sincerely, Customer Care

Response from Splash Super CenterNov 2, 2015

Good morning Fadel Selim, We have reviewed your order. It appears you purchased an Economy pool cover from us. We were not previously made aware by you that there was any defect to the cover. If you were disappointed in the quality of the Economy winter pool cover, we would certainly recommend a more durable, higher grade cover from our wide selection. Please give us a call if we can help you further. The customer service team at Splash Super Center.

Response from Splash Super CenterJan 6, 2015

Hi Ed, We are somewhat confused about the contents of your review as they relate to the facts of your purchase. You mention that you purchased your cover six months ago. The only purchase we have from you was in 2013. Secondly, the pictures you sent us reveal cuts and tears in the cover that appear to have been caused by an external force, not by a defect in the manufacturer's craftsmanship. After reviewing information about your conversations with our customer service team, it appears your understanding of product warranty is quite different from the information we included in the box with the cover we sent. Manufacturers' warranties offer replacement of a product in the case of defects, not third party damage. A good way to understand it is to liken it to the warranty of a new vehicle. If the air conditioning unit ceases to function properly within the allotted time, the automaker will repair it at no charge to you. If you get a dent in the hood of your vehicle, however, you would either have to pay to repair it yourself, or file a claim with your insurance company. The automaker is not responsible for third party damage to your vehicle. The damage to your pool cover is not covered under the manufacturer's warranty. Nonetheless, our customer service team did offer to assist you with the purchase of a replacement cover. They have sent you an email with details of the time-sensitive offer. Thank you Splash Super Center

Response from Splash Super CenterJul 9, 2014

Hi Bill, Thank you for your review and the opportunity to improve our customer service here at Splash Super Center. Our online reputation is important to us and, positive or otherwise, we appreciate all feedback. We have reviewed your order and the circumstances regarding your review. Prior to your purchase you called us to get more information about the product and our policies. The lounge you purchased is one of the best selling lounges in the country. We are sorry that you were disappointed with it. After your purchase, you communicated to us that you were simply disappointed with the product, not that it was defective in any way. Defective and warranty transactions are treated differently. We responded that you could return it. As per our return policy, you are responsible for the shipment. This is common practice as it is with any other business. Had you purchased your lounge from a brick and mortar store, you would have been paying for your own transportation to return the lounge. If there is more we can do for you, please give us a call at 877-527-4881.