SplashLearn Reviews | Read Customer Reviews of splashlearn.com

SplashLearn Reviews | Read Customer Reviews of splashlearn.com

SplashLearn reviews

Showing 21 reviews with 1 star · Clear filters

Decanio
Dec 8, 2023
Absolute con
Signed up for one month Left after 2 weeks as it was far too young for my child Got charged over £70 for a whole year and no refund Absolute con
Response from SplashLearnJun 8, 2026
Hi Decanio, we're sorry to hear about your experience. We understand how frustrating it can be to be charged for a renewal when the platform was no longer the right fit for your child. We're also sorry to hear that the outcome of your refund request did not meet your expectations. We'd appreciate the opportunity to take another look at your case and better understand what happened. Please visit the link to reach out to our support team directly "https://support.splashlearn.com/hc/en-us/requests/new", and we'll take it from there Thank you for taking the time to share your feedback. Experiences like yours help us identify opportunities to improve our overall customer experience.
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Ron C.
Jan 9, 2023
Fradulent company
Signed up, had some issues with the website making it inaccessible for my daughter. Wrote to them, was told i was given free months and wouldnt be charged by february. Was charged 3 months before that, wrote to thema few times, no reply whatsoever from anyone! How is this company still running? Told them i had the email where they told me about the free months, not a single response from anyone.
Response from SplashLearnJun 8, 2026
Hi Ron, we're sorry to hear about your experience. We understand how frustrating it must have been to encounter access issues, receive a charge you weren't expecting, and then feel like your follow-up messages went unanswered. That's not the experience we want for any family. We'd appreciate the opportunity to review your account, including the communication you referenced regarding the free months, and better understand what happened. Please visit the link to reach out to our support team directly "https://support.splashlearn.com/hc/en-us/requests/new", and we'll take it from there Thank you for taking the time to share your feedback. Experiences like yours help us identify opportunities to improve our overall customer experience.
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Jessie
Nov 8, 2022
A Little Phishy…
It may be a great, legit company. But it presented as not having to enter any payment info, let me book a free trial class, THEN emailed me wanting payment info for “ID verification”. But then after I cancelled they called me THREE TIMES from THREE different numbers AND texted all in less than five minutes. Yikes. Like breaking up with a bad boyfriend. Completely put off and will never sign up with them - the phone stalking was it for me😕
Response from SplashLearnJun 8, 2026
Hi Jessie, Thank you for sharing your feedback. We're sorry to hear that your experience left you feeling uncomfortable and frustrated. We understand how receiving multiple calls and messages in a short period of time after canceling could feel overwhelming, and we're sorry that our communication approach did not meet your expectations. We'd appreciate the opportunity to better understand what happened and learn how we can improve. Please visit the link to reach out to our support team directly "https://support.splashlearn.com/hc/en-us/requests/new", and we'll take it from there Thank you for taking the time to share your feedback. Experiences like yours help us identify opportunities to improve our overall customer experience.
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I am So R.
Jan 7, 2021
Man this sucks dog...
Man this sucks my students had a bad time with it and I can see why it’s so weird and they don’t explain how to do the problem good it is so hard to assign lessons and I am tired of it
Response from SplashLearnMay 27, 2026
Hi, We're really sorry to hear about your frustrating experience with SplashLearn. We understand how important it is for lessons to feel clear, engaging, and easy to manage in a classroom setting. Your feedback about problem explanations and lesson assignment difficulty is genuinely valuable, and we’ll make sure it’s shared with our product team as we continue improving the teacher experience. Thanks so much for sharing this!
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Brandon
Nov 21, 2019
Stay Very far away from SPLASH MATH
This company sucks. They are very helpful, right up until you email them and tell them you want to cancel, because that link is apparently hidden, then suddenly you never hear from them, so you’re good right? WRONG they are still gonna be charging your card because they are a very slimy greedy company.
Response from SplashLearnMay 21, 2026
Hi Brandon, We're sorry to hear. That's not the experience we want for any of our families. You can cancel your subscription anytime directly from your account. Here’s an article for your reference:(https://support.splashlearn.com/hc/en-us/articles/12275167904018-How-parents-can-cancel-their-SplashLearn-trial-or-subscription) If you're still running into trouble, refer to the link (https://support.splashlearn.com/hc/en-us/requests/new) to contact our support team, and we’ll take it from there.
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