SplashLearnReviews of splashlearn.com

Response from SplashLearnJun 8, 2026

Hi Fani, we're sorry to hear about your experience. We understand how upsetting an unexpected charge can be, especially when you're simply trying to determine whether the platform is the right fit for your children. We'd really like the opportunity to understand what happened and take another look at your case. Please visit the link to reach out to our support team directly "https://support.splashlearn.com/hc/en-us/requests/new", and we'll take it from there. Thank you for bringing this to our attention. We appreciate the chance to make things right.

Response from SplashLearnJun 8, 2026

Hi Penny, we're sorry to hear about your experience. We understand how frustrating it can be when the product doesn't meet your expectations and the cancellation process feels difficult to navigate. We'd really like the opportunity to understand what happened and take another look at your case. Please visit the link to reach out to our support team directly "https://support.splashlearn.com/hc/en-us/requests/new", and we'll take it from there. Thank you for bringing this to our attention. We appreciate the chance to make things right.

Response from SplashLearnJun 8, 2026

Hi Brianna, we're sorry to hear about your experience. We understand how frustrating an unexpected charge can be, especially when it occurs shortly after starting a trial and your concerns don't feel adequately addressed. We'd genuinely like the opportunity to take another look at your case and better understand what happened. Please visit the link to reach out to our support team directly "https://support.splashlearn.com/hc/en-us/requests/new", and we'll take it from there Thank you for taking the time to share your feedback. Experiences like yours help us identify opportunities to improve our overall customer experience.

Response from SplashLearnJun 8, 2026

Hi Alexandra, we're sorry to hear about your experience. We understand how frustrating it can be to encounter an unexpected charge, especially when the app did not work as expected and your concerns were not resolved in a way that felt satisfactory. We'd genuinely like the opportunity to take another look at your case and better understand what happened. Please visit the link to reach out to our support team directly "https://support.splashlearn.com/hc/en-us/requests/new", and we'll take it from there Thank you for taking the time to share your feedback. Experiences like yours help us identify opportunities to improve our overall customer experience.

Response from SplashLearnJun 8, 2026

Hi, Jason, we're sorry to hear about your experience. We understand how frustrating it must have been to see a renewal charge after believing your subscription had already been canceled, especially when your children were no longer using the platform. We're also sorry to hear that your interaction with our support team did not leave you feeling heard or helped. We'd genuinely like the opportunity to review your account and better understand what happened. Please visit the link to reach out to our support team directly "https://support.splashlearn.com/hc/en-us/requests/new", and we'll take it from there Thank you for taking the time to share your feedback. Experiences like yours help us identify opportunities to improve our overall customer experience.

Response from SplashLearnJun 8, 2026

Hi Keydra, we're sorry to hear about your experience. We understand how frustrating it must have been to sign up, provide your payment information, and then be unable to access your account or receive password reset and account-related emails. That's certainly not the experience we'd want for anyone getting started with SplashLearn. We'd like the opportunity to investigate what happened and help resolve the issue. Please visit the link to reach out to our support team directly "https://support.splashlearn.com/hc/en-us/requests/new", and we'll take it from there Thank you for taking the time to share your feedback. Experiences like yours help us identify opportunities to improve our overall customer experience.

Response from SplashLearnJun 8, 2026

We're sorry to hear about your experience. We understand how frustrating it must have been to encounter an unexpected charge and then find that the experience did not match your expectations for your daughter's learning activities. We're also sorry to hear that the resolution offered did not feel fair to you. We'd genuinely like the opportunity to better understand what happened and take another look at your case. Please visit the link to reach out to our support team directly "https://support.splashlearn.com/hc/en-us/requests/new", and we'll take it from there Thank you for taking the time to share your feedback. Experiences like yours help us identify opportunities to improve our overall customer experience.

Response from SplashLearnJun 8, 2026

Hi Connie, thank you for taking the time to point this out. You're absolutely right that accuracy is critical in educational content, and we appreciate you highlighting the error in the example you shared. We're also sorry to hear that you didn't receive a response to your emails, and we'll look into this internally. Feedback like yours is incredibly valuable and always appreciated. If you've come across any other issues or examples that you'd like to share, we'd love to hear from you. Please visit the link to reach out to our support team directly "https://support.splashlearn.com/hc/en-us/requests/new", and we'll take it from there Thank you again for taking the time to share your feedback and help us improve.