Ta L.
Charged despite confirmed cancellation
Started a free trial 7 July 2024. Didn’t find the platform useful as it did not provide any specific details about why some posts may be identified as “high risk” or offer any solution on how to remedy. I emailed spikerz on 7 July, as there is no other way of cancelling your free trail in the account settings. They responded on 7 July and acknowledged that my trial would be cancelled, stating, “Thank you for reaching out regarding the cancellation request for your subscription. I wanted to confirm that your request to cancel your free trial with Spikerz has been successfully processed, thank you for reaching out and for giving our platform a try”. Despite this, I was still charged $37.03 AUD on 14 July. They failed to respond to two of my emails seeking answers as to why I was charged; until my bank intervened after I disputed the unauthorised transaction! I had to cancel my credit card and get a new one issued. I do not trust this company at all and do not recommend!




