Charlotte K.
Customer Service came through
Update: Just heard from customer service ( five minutes after I posted this review ) - they will not issue me a refund but will offer me store credit - I guess I’ll go with that. I received my spice order and emailed the company immediately - as soon as I opened it I knew that was not a mix of spice that I was used to as i have previously purchased this from other small vendors that are out of business now - the one I opened smelled instantly of cinnamon and that is far from what I was needed. I sent two emails and left a voice message - not realizing that the company is closed on Fridays and also on weekends - got a response this morning in the form of a store credit.
Response from SpicesForLessJun 24, 2019
We are sorry that you were not completely satisfied with your order. Seasonings may vary in recipes. Our recipe happens to have cinnamon in it. Whats unfortunate about your complaint is that it could have easily been avoided. Our Product page contains ingredient listings- where you could have seen that cinnamon is one of the ingredients. If you were looking for something specific with your seasoning- it would have been a good idea to glance at that first. Regarding how we dealt with it- We were told that the product was opened- but not what the customer liked. Once our product is opened out of our facility- we cannot take it back for resale due to quality control issues. If there was an issue with the product out of a mistake on our behalf- we would gladly refund. In this case however, we were just told that it wasn't your preference. Never the less we still credited you full store credit. Lastly, for clarification- our company is open on Fridays- we are only closed on Saturdays and Sundays, However our customer support is not in on Friday- Monday morning was the first chance customer support had the chance to respond to your issue- which they did.