Spencers TV and ApplianceReviews of spencerstv.com

We purchased a new fridge in good faith. Reported the problems immediately, plus exterior damage. Sales rep blew off the damage and Seller does NOT support customers issues, and passes those to the manufacturer, who in turn, does NOT replace Lemons, as described. Spencer's only publishes Good reviews on their website which is truly misleading. Earl R.

Sales staff scam elderly people in buying items and provide false information about warranty. Spensers DOES NOT honor warranty’s!!

Zero Customer Service offered at Spencers, as it's only about Sales. You will likely find great Salespeople here, but just hope you don't ever have an issue. If you do, you will find that they really don't have anyone interested in actually resolving your issue beyond making the sale. I purchased a fridge that was broken upon delivery and had to call Spencers several times to push for getting it fixed. They never let me talk to a manager, they failed in ordering the broken part, and they never followed up. I went a month with a broken fridge after paying for a brand-new premium refrigerator and ended up making the repair myself. Never did get any follow up or consideration for the frustrating and inconvenient experience.

My wife and I went into the Goodyear, AZ location and told the salesman I want the BEST washer/dryer top loader they have. The salesman directed us to the GE Profile, as he said thats what he has in his house and so we bought them, their extended warranty, installation, and removal of old. After the 2 month noise came from dryer, they had repair man come out and said it was the pully's that turn the drum, the grease is gone and bearings worn out. After repairing by replacing the part, about 2 more months go by and the heating element goes out! I should have requested a swap out or refund then but trying to be understanding we let them replace heating element. now about 8 months in the pully's go out again! This time instead of a 3rd party repair man, they send an actual GE repair man. He replaced all the pully's not the one that went out. I said to him funny you had replacement parts on your truck, last time we had to wait a week for part to come in. After talking to him this brand has been know to have the issues with the pully's going out quickly. GE fix to the problem is they changed the material the bracket is made of so they don't wear out so fast. I called Spenser's and spoke to store manager and said after 3 repairs in 8-9 months I feel we have been more than patient and understanding and ask they take this set up back and allow us to go with something different. He said there is nothing he can do because now there is nothing wrong with the dryer as it's now fixed and said he recommend I speak with GE and see if they will take them back (Now I am doing Spencer's job for them) as they just passed the buck to manufacture. Well after emailing back and forth with GE, since both machines are working now there is nothing they can do about a refund or credit. They offered to give me another 1 year extended warranty. I said I have Spencer's long 4 or 5 year warranty already and she said well then there was nothing else they can do! I have been buying from Spencer's for many years and have always had great experiences, that is why we went back. I have tried many times to give both Spencer's and GE to make things right and allow us to return the product and pick something else out. I was even willing to pay any upgraded price if the other product cost more! Bottom line is DONT BUY GE and make sure that if product has issues the 2nd time, don't let them fix it, DEMAND they replace it with new! We need a refrigerator now and we'll be going to Sam's club or Costco. Their return policy's are much better and do not give you the run around and make the customer jump through hoops!

Owner Biederback called me today. He was going to charge me over $50 to replace the burners that do not work. He would not let me talk so I hung up on him. He called me back and I told him that I don't like being talked to as if I am a child. This company is huge, yet they do not show good faith to their loyal customers. I cannot believe that this company cannot make this right and pay the $50 to replace these defective burners. Whoever heard of a stove burner cutting off power after 5 minutes? Biederback said this is how they are supposed to work. He even lied to me that he sold 2,000 of these and no one else ever complained about the burners shutting off. Dubious at best. There are boatloads of Amazon negative reviews of this same unit. The Frigidaire repairman told me that I'd be wasting my time in contacting Spencers because they are known to do NOTHING to satisfy their customers. The repairman was right. Biederback was rude to me on the phone. If he had paid me $50 or just replaced the defective burners, I would have removed all of my negative reviews of their company. One lesson I learned is never pay with cash. Always pay with a credit card!

I purchased 5 items for my new home when I moved to Verrado. I bought a Maytag washer, dryer, 2 queen mattresses, and a Whirlpool refrigerator. When I moved into the house, I found the refrigerator never worked. I called Spenser’s about the issue and requested a replacement. They told me they would schedule me for a repairman to see if it was an easy fix. They sent a repairman a week later. He diagnosed that the refrigerator never was functioning because it had a defective compressor. I called Spenser’s and requested a replacement since I purchased a new refrigerator and not a broken one. They said they would not replace it and I would need to take it up with the manufacturer. I called Whirlpool and they said they would repair the refrigerator but not replace it. I was informed that it would take a minimum of 2 weeks or probably longer for a replacement part since they were having supply chain issues. It’s unconscionable that a manufacturer and seller can deliver a defective product to a purchaser and leave the buyer without a working essential appliance like a refrigerator.

We just experienced a rather miserable ordeal with the Spencers Gilbert store, they did not meet our expectations of customer service. We don’t plan on coming back, bur Spencers has not reached out to us to offer an apology. We purchased a top-of-the-line GE Profile washer & dryer on September 12th. Here is what transpired: Day 1 - 9/13/23 Installers showed up at the designated time and brought in the washer & pedestals. That’s when it was discovered that our salesman ordered us an electric dryer instead of a gas dryer. The installers quickly got the salesman on the phone and explained the situation. We were shocked to hear the salesman stubbornly and rudely deny that he had sent us the wrong dryer. My son, wife and I were there when this set was ordered, and we all heard my wife say clearly that we needed a gas dryer. The salesman’s attitude towards us makes it clear he has not been properly trained in customer service. His response SHOULD have been, “I’m so sorry, we’ll get that fixed right away”. But he chose to insult my wife instead by insinuating she was a liar. A 2nd issue occurred when we saw how much wider the new washer/dryer set was than our old ones and realized that we would have to stack the units, so our salesman agreed to order a gas dryer, stacking kit and assured us a longer (6 foot) flexible gas line would be delivered as well. The pedestals and shorter gas line were returned to the truck, and a 2nd install was scheduled for the following day (9/14). Note: We have yet to be fully reimbursed for the pedestals and gas line. Day 2 – 9/14/23 Installers arrived in the afternoon with a new gas dryer, gas hose and stackable kit. It was soon determined that the gas line they brought was only 3 feet long, not the 6-foot length the salesman said he ordered. This gas line was too short to reach the dryer (which was higher now that we were stacking the units). Installer 1 insisted that he could not get a longer gas line and that in order to complete the installation we were now responsible to supply the new longer gas line (even though we paid Spencer’s to install???). Just so they would not have to come back a 3rd day, I offered to run to the hardware store while they unpacked the new gas dryer and get a longer gas line. Installer 1 refused my offer saying he had another delivery. He seemed more eager to get home early than helping the customer. I also think Installer 1 has not received the customer training he needs. Day 3 – 9/15/23 Installers return to finish the install in the afternoon with a stacking kit. Because I didn’t want any more arguments about a gas line, I had a 3-foot gas supply pipe installed and leak tested. The gas supply was 100% to code and ready to connect. Installer 1 muttered some disapproval with the gas extension but proceeded to stack and install the units. The entire time, Installer 1 kept ear buds in his ears and was hurried, impatient, cranky, uncommunicative, and generally unfriendly. Once the units were installed, we noticed that the washer and dryer doors opened in opposite directions. We knew that the washer door could be swapped to match the dryer. But when we asked Installer 1 to do this, he told us in a gruff manner that it was a “chargeable service” and very reluctant to do it. After all we had been through up until now, I was surprised he did not offer to do it for free. They said this was their last delivery, so it wasn’t like they had another install after us. In summary, after 3 days of sales & installer frustration, we finally have our new washer & dryer up and running. But this experience leaves a very bad taste in our mouth. And we feel that it should be made right by Spencer’s. It’s been a week now since I let them know how dissatisfied we are and they apparently don’t care. We have not heard a word from them. They seem content to take our money but deliver very poor service. I have no more need for Spencers.

Spencer's Tv Appliance - Save your time and money. The sardonic sales representatives are guaranteed to give you the highest pricing, worst yet make you feel that delaying delivery is expected, ie be grateful Spencer's is on your side and will get your order ASAP. When I was told that it would be at least 3 months to receive I contacted the manufacture of the appliances and was told 10 days. vs the 3 months. The manufacture delivered as expected and at a lower cost. Why I did not check the manufacture first is my own stupidity. The worst part of my experience with Spencer's is receiving the refund. It had been 13 days from purchase to cancellation so I would receive a full refund, no restock fee.... It has been over 2 months since cancelling my order and Spencer continues to refuse to issue a refund. Spencer's sales will not provide the elusive corporate office phone number or respectfully address your complaint. All you will get is, I have worked here for, who cares number of years, and this has never happened. The sales representatives cannot provide documentation to the refund only that it happened. With this attitude You should avoid. The Spencer's I grew up transitioned to a tyranny of sales. I had to file a complaint with the AZ Attorney General, Visa and the bank. BUYER BEWARE. To end my story, VISA and Bank never received the electronic transfer and now the attorney general knows the dishonest practices of Spencer's. AVOID and call the manufacture if you want appliances. If you ask, a simple call to the manufacture will get you discounts that will exceed any brick/motor or online.