spellbinderspaperarts.comReviews of spellbinderspaperarts.com

I have been a loyal SP customer for years and have spent thousands of dollars with them. I placed an order on 11/15/24, but nothing has arrived. I have tried to contact them, but nothing has happened. I am going to call my credit card company and dispute that charge. I am greatly disappointed!!

The absolute WORST customer service. I made a mistake on a club order, cancelled it within the allotted window. I have been trying to reach out to them for a week and can't get a response. They still billed me for it. They take FOREVER to ship anything. I highly recommend getting your products from scrapbook.com.

I have ordered products from them for years and have been happy. However, this year the shipping has gotten awful. I broke down after months of not ordering and spent $125, and now 4 weeks later, my items have still NOT been shipped. When I wrote on their YouTube channel about their poor customer service, I received a reply telling me to be patient. I’ll be patient alright. I’ll patiently spend my money elsewhere. Buyer beware.

I placed an order with Spellbinders Paper Arts on November 6 and as of November 24 I still don't have the product nor any confirmation that it has even shipped. I emailed them November 15 asking for status and was told they had "system issues due to switching fulfillment software" but that they should be sending it out "next week". Well, "next week" has come and gone, but the order still hasn't even shipped. I will NEVER purchase anything from Spellbinders Paper Arts again. A word of caution to anyone looking to purchase from Spellbinders!

I ordered a die set and an add-on, as well as two other products, in two separate orders to avoid custom fees. They cancelled the main die set, made a refund, but kept the add-on. Now I paid twice GBP 13.25 for shipping fees, for an item I cannot use without the main die-set. I'm very upset. When I wrote to the customer service, they made a copy paste from the first paragraph of their FAQ. When I replied asking to, at least cancel the add-on too, I never got any reply. I don't know how you can sell something you don't have in stock, and, moreover, sell an add-on which doesn't have anything to match. I will order from another company that I can trust from now on.

Ordered 2 items and thought the carriage seemed ok ,got a refund on 1 item then they dispatched a die set on 2nd class post for £4.99 .to make the matter worse the die was substanded why does a online order be accepted then you find its out of stock . Thought this company was OK but its not worth dealing with BEWARE.

Beware when ordering from this company! The products are amazing but the dispatch time and delivery is unacceptable. Ordered and paid for a machine on the 1st of August and I’m still waiting (now 25th Aug). Contacted customer services they advised me it’s on back order with no idea when to expect it. No apology offered and refused to let me cancel the order!!

Wish I’d read these reviews prior to ordering but it’s a mistake I won’t make again. Dispatch is the slowest I have ever experienced and, when emailing, I just get told I can track the progress using a link. Do they not think I have done that and seen that it has not been dispatched? I want to know when it is going to be dispatched. Now at 2 weeks and counting. If you want a spellbinders product look at Bumbleberry Crafts. They stock and have never let me down.