speedaddicts.comReviews of speedaddicts.com

Never got back to me after repeated attempts to return an unused new product. Don't buy from him!

I bought a helmet from them, returned it. And now they just stopped contact with me and took the helmet and didn’t refund me

Purchased a helmet on Friday night expecting it to take the weekend before they'd be able to ship. As of Thursday the following week they still haven't shipped. Spoke with customer service who blamed the manufacturer. Speed addicts acts as a drop shipper where they take your order but then the manufacturer ships the product. Speed addicts said the manufacturer got a lot of orders after getting some items back in stock so now my order hasn't shipped for a week. Not good enough in my opinion. I won't shop with them again.

I ordered a battery from these guys on a Sunday and the battery shipped on Monday and was to be delivered on Thursday. Thursday comes, nothing. I checked usps tracking and it never went anywhere even though speedaddicts said it was in transit. I called and customer service said they would open a case with the post office and ship another out the same day. I called again on Friday because they didnt ship another like I was told. I then told them that I wanted to cancel order and get a refund. They then said I had to wait for usps to get back with them before I could get a refund. I told them none of this was my fault why do I have to wait for a refund, I was told this wasnt their fault either even though they were the ones who shipped it lowest priority. I hope my money is refunded but will never do business with them again. These guys lied to me when they said another would be shipped out the day I first called. BUYER BEWARE

I spoke to Artin on live chat. Artin explained they will price match a $849 helmet to $644 due to myself having a discount code from Klim. He stated "yes" to it and I provided all documents and then Matt took over and stated they would not honor it. I feel like this is a bait and switch scenario. Do not recommend business with them.

They have awesome prices and gear, i am not sure if I will be a return customer though, I understand shipping can vary, but when I pick an item and it says it will ship in 24 hours and 3 days later it still says awaiting fulfillment, well that is quite an issue for me.

They run this business by trying to cheat you out of your money and not explaining the details of what you're buying. Very poor tactics. For instance, when you return something it will not let you select the option to get your money back, instead it forces you to receive in store credit. Then under a strict timeline you need to request your in store credit be refunded or you are screwed. Also they will sell you part of a system really cheap and then charge you ridiculous prices on the accessories you need to complete. Overall they practice shady business practices and in no way offer you a benefit to purchase through them.

Excellent Customer Service & Product! When my AGV helmet arrived with a slight defect, without question, they sent me a return label. Once I dropped it at UPS, they sent me a replacement before the return arrived. The replacement also had a defect. I emailed them immediately and again without an issue, they apologized for the inconvenience, sent me another return label. Once I dropped it at UPS, the 3rd one was on its way. The 3rd helmet was PERFECT! Will and Roger were wonderful to work with through email and over the phone. They would respond within a day and stayed in contact with me (never passed me on to other people to have to explain the situation to all over again). Thank you, Speed Addicts!!