Specs Collective Reviews | Read Customer Reviews of specscollective.com

Specs Collective Reviews | Read Customer Reviews of specscollective.com

Specs Collective reviews

Showing 13 reviews with 1 star · Clear filters

Adel H.
Aug 20, 2022
I’ve been trying to contact customer…
I’ve been trying to contact customer service for 2 days now. None of my emails or calls for got a reply.
Response from Specs CollectiveAug 21, 2022
Hi Adel, We were able to locate and research your order. Your order was placed after 5pm on Thursday, August 18th. Our contact page lists our hours as Monday through Friday, 8-5pm PST. We apologize for not being able to get back to your sooner. We did receive the email you sent on Saturday, August 20th. We sent a response with your order and shipping details. Please let us know if you have additional questions.
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Hrithik S.
Aug 19, 2022
No response yet. Status of my orders.
I have recently placed two orders from your website. The product names and their respective order numbers are Oliver Peoples Lachman (#8958) and Oliver Peoples Bernardo (#8958). I just wanted to know the status of my order? Are the orders processed yet ? When will the order get shipped and when can I expect it to get delivered to me ? I mailed earlier yesterday, but have not received any response yet. I have even tried calling on the number provided on the website +1 (209) 920-7732 but no answer. Please let me know the tentative timeline. I’d really appreciate it. I look forward to hearing from you. Thank you. Regards
Response from Specs CollectiveAug 21, 2022
Hi Hrithik, Thank you for your patience. Our credit card processing services were reviewing your payment transactions and were unable to approve them. Since you placed three separate orders and used varying payment methods, the review process was longer than usual. All orders were cancelled and the payments were voided. After your first order, we notified you immediately that your order was cancelled and advised you to try using PayPal. However, we did not receive a response and subsequent transactions were not made through PayPal. We apologize for the delayed response.
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Heidi
Jul 13, 2022
Ordered some glasses on the 26th June…
Ordered some glasses on the 26th June and its now 13th July and have not heard from anybody from specs collective even though I have also emailed them twice. At this point I'm beginning to believe and question if the company actually exists.
Response from Specs CollectiveJul 13, 2022
Hey Heidi, Thank you for taking the time to share your experience with our store. Each review is an opportunity for our small business to examine our current processes and identify ways to improve our customer’s experience. We were able to locate and research your order. You placed an order on June 25th (Saturday). We sent an email on June 27th (Monday) that contained fulfilment details to the email address you provided at the time of the order. Your order was for a backordered frame. The product page for the frame clearly notes the backorder status. To further be transparent, we sent an additional email noting that this frame is on backorder and provided an estimated delivery date. We also have not received any emails from the provided email address. Please confirm that the emails were sent to [email protected]. We can also be reached through chat and phone. We’d be happy to provide an order update or cancel your order for a full refund any time before the order ships.
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azedway W.
Oct 4, 2021
I placed my order recently and it is…
I placed my order recently and it is now over 1 week without shipping info whatsoever. This is so bothering especially when no one answers their call.
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Cy E.
Jan 29, 2021
Awful
Waited to order off this site because of their return policy. Turns out the items listed aren't actually available, and now I have no other option.
Response from Specs CollectiveJan 30, 2021
Hello Cy! The items you ordered were recently discontinued. An update email was sent to you within 12 hours of when you placed your order and we reached out to offer alternatives. We appreciate all reviews as it provides us with an opportunity to understand what happened and assess how we can improve going forward. Thank you for taking the time to provide us feedback.
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