Special Reserve Games produces and distributes collectible physical video game editions in small batches. We create games for PC, PS4 and Switch and curate specially crafted physical merchandise for the games you love. We're committed to easy global sh...
Special Reserve Games (specialreservegames.com) has 30 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Gonzalo
NO SERIOUS COMPANY. THE ARTICLES ARE SENT WITHOUT A TRACKING NUMBER. THEY DO NOT MAKE DELIVERY OF THE SHIPPING. THEY LOSE YOUR SHIPPING AND ARE NOT RESPONSIBLE FOR ANYTHING. LITTLE SERIOUSNESS THE WORST PAGE TO BUY LIMITED EDITIONS OF VIDEO GAMES YOU CAN DEMONSTRATE INVOICE AND LOSS OF ARTICLES.
ryle
Attention pour les consommateurs européens : - le site facture parfois des frais de douane mais envoie sans frais payés, avec à la clé un double paiement et, selon situation, toutes les peines du monde à se faire rembourser - récemment, le site envoi sans aucune mention, et laisse la surprise au client de payer les frais et la petite commission administrative du transporteur (30 euros pour un colis à 45 euros) - le service client applique "the policy", Bref si vous habitez en Europe passez votre chemin, de toutes façons leurs éditions, contraireent à celles de limited run, super rare games, fangamer ou 1stpressgames, sortent très souvent en doublon d'éditions standard et ne valent pas de payer deux fois le prix affiché tout en étant traité comme un numéro de dossier.
John
And once again a customer service is entering the contest of "worst customer service ever". Here we have a customer service that changes unilaterally the terms of the contract without the other party's approval. When I refused the new terms, they said I can't refuse, because the contract tells it's impossible to change its terms, with or without the parties approval. What the *** ? Do I really have to explain how stupid that sound ? If they care so much about the contract's terms being absolute (which is normal), then why did they tried to change its terms in the first place ? They gave me no explanation for this change, and when I agreed for the change, in exchange for other small changes, they refused too. So they want to have their cake and eat it too ! That's not how a contract works. This guys are a disgrace to America. And they even put the blame on innocent Paypal here, who assured me they had nothing to do with it (and they are right). Don't take the risk, their games eventually get retail releases anyway.
Michael
Auf der E3 2021 hat Devolver Digital ein Spiel angekündigt, dass ausschließlich als Retail Version erscheinen wird und nur bei Special Reserve Games zu kaufen sein wird!!! Das Spiel heißt Demon Throttle und als großer Retail Fan ein absolutes Muss dieses Spiel zu besitzen. Also Pre-Order abgeschickt und nun über 13 Monate später erscheint dieses Spiel auch bei Amazon, Media Markt und Saturn! Bei Special Reserve Games ist weder ein Releasedatum vermerkt und man zahlt mehr als den doppelten Preis! 39,99 Dollar zuzüglich internationaler Versand und noch Tax Gebühren (ca. 66,28 Dollar) ... Gegen 29,99 Euro bei Amazon Deutschland!!! Stornieren des Spiels geht nicht weil Special Reserve Games eigene Regeln hat und Zitat laut E-Mail Antwort: We create rare edition collectibles that sell out quickly, and our production and shipping process is similarly fast. Therefore, we are unfortunately unable to offer cancellations or refunds after purchase. Please order carefully. Größter Fakestore!!! Wartet lieber auf ein Release in Deutschland ab. Special Reserve Games wird auf dieses zusätzliche Geld nicht verzichten und man spart sich über 1 Jahr Wartezeit sowie über 50% des Geldes
Remco C.
I had a missing item in my reserve box. I contacted Special Reserve about this. Other than an email confirming they received my email, it was complete radio silence from their side. Fast forward 3 months. Received an email saying they will send me the missing item with my next shipment. However, they never do. Fast forward another 2 months. Receive a new email saying that instead of the missing item, they will simply send me a new reserve box. That's p good, right? Except they didn't send it with customs paid. I now have to pay customs + taxes on a replacement box that I didn't even want in the first place. I just wanted the missing item.
Thomas G.
Beschädigte Ware angekommen - keine Ersatzlieferung bzw. Umtausch möglich. Damit hat meine Bestellung keinen Sammlerwert - mein Geld bekomme ich auch nicht zurück! Geht gar nicht! Das war meine erste und letzte Bestellung bei Special Reserve Games!
A. D.
Ordered games in January 2021 haven't received anything, they don't update there customers or reply to emails.
Enrique P.
I ordered 4 limited edition games that were never shipped (the order status always shows "awaiting shipment"). The customer service does not respond or give any solution. Buying games from this site is like Russian roulette, because sometimes they don't send them and you lose all your money.
