SparkPostEngage, activate, and retain your customers with email. SparkPost is the global leader in email deliverability, trusted to send more than 37% of the world's B2C email. The world’s most demanding senders rely on our technology to improve customer engagement, loyalty and satisfaction.
SparkPost (sparkpost.com) has 70 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Internet & Software · Bethesda, Maryland
Excellent
Internet & Software · Manchester, Maryland
Excellent
Internet & Software · Silver Spring, Maryland
Excellent
Internet & Software · Columbia, Maryland
Excellent
Showing 24 reviews with 1 star · Clear filters
Mark H.
Absolute garbage company! How the heck do we stop spam from your servers? I'm getting sick of my email address and details being passed around (violating GDPR) from one spammer to the next, all helped along by this bunch of cowboys.
A C.
We have been a customer for a while but haven't use the service for some time. Now I would like to cancel subscription but it's impossible as there is no way of contacting them without creating a ticket (and I can't login). These types of services just make you furious.
Carlos S.
Sparkpost & MessageBird are irresponsibles with their account suspension, they don't care about the impact they can produce to the customers, and they don't care about the service. They cut our service because they didn't answer to more than 25 emails and 15 tickets we opened to inform that we need the payment information which they changed when moved from Sparkpost to MessageBird. They responded 6 months latter with wrong information delaying more and more the payment, but then they cut the service. It is the worse service I have ever received.
PG
All sparkpost email goes to my spam filters. It is therefore a waste of time and money for anyone who is sending me stuff through their platform. I wouldn't be interested in anything offered by an organisation foolish enough to use it so seems like a pointless business from where I'm sitting.
Stuart R.
I am Daily reporting spammers that use SPARKPOST and they do nothing about it. Never trust a company that spams and never trust a company that allows spamming via their system !
Response from SparkPostMar 29, 2022
SparkPost maintains high standards in its compliance policies. Any suspected violations are handled by our Compliance team that shuts down bad actors on our platform everyday. If you have a specific complaint to file, you can reach us at [email protected].
Wardross
Literally the worst. Do not waste time and money on them. The support is good for nothing. 1 whole day with their support repeating the same steps over and over again but still not able to setup account. Took 2 mins with mailgun to do the same. Wasted 1 day of my life. AVOID SPARKPOST.
Response from SparkPostFeb 25, 2022
SparkPost has a no tolerance messaging policy toward senders that exhibit behavior such as phishing. Abuse of our platform is never tolerated, which is why we cannot help you.
pro soft A.
Hello, I can't access my account. password reset is not working. Why. Did I pay that much money for nothing? I couldn't even use it. after trying the test account. we upgraded. When we tried it, it wasn't logging in with smtp. And we couldn't get into our account either. Why
Response from SparkPostAug 13, 2021
I'm sorry to hear you are having difficulty with your account. We're happy to work with you to resolve the issue. Can you please send an email to [email protected] and we should be able to assist you and restore access. To help expedite the issue, please reference this Trustpilot post. Thanks.
Martin L.
Our company had multiple accounts with them and we started using Sparkpost but the company suspended all accounts at once and after discussing this I told them to refund but they didn't instead they stopped talking and closed the accounts.