SparkPostReviews of sparkpost.com

Developers beware, they will suspend your account based on “suspicion” with no communication. They broke the emails in our production environment due to “suspicion” that we were scraping email addresses, we do not scrap emails and all are manually entered by our clients. We have been in business with them for SIX YEARS. We immediately tore out their infrastructure and replaced in with a competitor.

My account got disabled because I had a credit card that declined payment to them and i fixed the credit card problem and couldn't get any assistance to get our account going again. I sent numerous emails and they don't have any way to contact them via chat or phone, so save your time and money and go elsewhere. This is terrible service.

We spent a significant amount of time researching and comparing different transactional email providers before choosing SparkPost. Based on the information available on their website, it seemed like a solid choice. The free plan had no subaccount limits, which made it an attractive option for our needs. However, after upgrading to a paid plan to increase our sending capacity, we discovered that subaccount limits do apply to paid plans—a crucial detail that was not clearly communicated upfront. Had we known this earlier, we would not have upgraded. When we addressed this with customer support and requested a refund, they flat-out refused, despite the fact that we had barely used the service. It wasn’t about the $75, but about the principle of transparency and fair customer treatment. While the platform itself seemed promising, our experience with SparkPost left us disappointed. Poor communication and inflexible customer service make it a frustrating choice for transactional email. We’re glad we didn’t commit further.

I don't even know what happened, they just terminated my account without saying anything, no email, no message, NOTHING. Then i wake up one day and nobody is able to signup on my app or reset their password. Hundred of $ of loss here. I lost a good amount of customer because of this shady company. Use something else, it's not worth it. Oh yeah, and they still charged me. Of course...

Persistent abuser!

Spam with nasty malware. All emails from sparkpost and sparkpostelite are automatically deleted.

This company are now sending spam mail to addresses that have never signed up to. As the email receiver aka the customer I can only give one star. Wish this could be more policed or penalities issued.

Over a long period we've frequently noted .sparkpostmail.com as the sender host for persistent spammers... which tells us the 'service' is basically unpoliced; undermining the credibility of legitimate users! This has been getting worse in the last year or so! - So frequent is the annoyance that we now BAR all email which has the string .sparkpostmail.com in any header via a Cpanel filter! I'd think twice about using this 'service' unless you want to find your messages trashed along with the Nigerian Princes, 'one weird tricks' and shonky viagra sales.