serene C.
I purchased Spanish with Paul, But they got my $ & Ghosted me!!
I purchased Spanish with Paul exited to learn, but my experience with their customer support is Appalling to say the least. I am extremely frustrated & disappointed. I reached out to Paul several times in the last 5 months with a simple question about the course I’m on level 3. After multiple emails with no response, I sent a follow up expressing my frustration as a paying customer who wants clarification. STILL NO REPLY! To test the situation, I used a different email to inquiry about buying the course- and I received a response within a few hours! When I said that I was already a paying customer & gave them my account information, they stopped responding and ignored me. This level of customer service is unprofessional & Unacceptable. I paid for this course in good faith & expected at least a basic level of support. I’m posting this so other are aware of this issue before purchasing! I HOPE THAT PAUL & HIS COMPANY TAKE RESPONSIBILITY & IMPROVE THIS COMMUNICATION



