SpaldingReviews of spalding.com

I bought an Acrylic basketball goal that had damage out of the box. I submitted a claim to Spalding and they sent me a cheap polycarbonate backboard as a replacement and stated that they didn't have any Acrylic ones in stock and were discontinuing that goal. They would not send a partial refund or anything so basically I paid for a $400 basketball goal and wound up with a $200 goal. I also went to Academy, where I bought the goal and they surprisingly opened up 2 more goals to try to give me another one out of the box and in both cases the frame was separated from the glass. I will never buy another Spalding product and strongly recommend that others stay away from there cheap products and sorry customer service as well

Update 7/20/2024 -- Spalding/Dudley did respond and this issue has been resolved with them sending me a new bag. I'm still not quite sure going on with the warranty/support for their bags but it appears to be an issue with outsourcing this support to another company. This bag developed a tear in a seam almost immediately. You can see where the stitching was off and thus the tear. But the real issue is Spalding customer support is simply awful. After filling out online support request with picture of the issue I have received the same exact response from Spalding/Dudley several times -- Thank you for contacting Spalding. Please reach the phone number below. Company: Premium Bags Phone Number: 800.366.1599 Spalding Backpacks Spalding Duffel Bags Thank you, Spalding Customer Service My repeated response has been the following although now they have completely stopped responding to my emails/requests -- John Schmitz Jul 5, 2024, 7:30 PM (6 days ago) to Spalding Can you please get back with me ASAP or you leave me NO choice but to start posting this awful experience with Google and Amazon and every review site I can find on the internet. I hate to do this being a big fan of both the Dudley bats and gloves. Once again, please review previous responses and the original pictures to your customer support. And as stated several times - Can Spalding please call this number and confirm you talked someone from this so called -- Company: Premium Bags Phone Number: 800.366.1599 Just please call this number. I beg you to call the number. It is set up to SCAM people and nothing more. So why do you keep telling me to call this number? I find this situation unbelievable when you consider as I've been a long time customer of their slow-pitch softball and bats and gloves and for a company I consider a fairly major player in the sports industry. Please do NOT purchase this bag unless you're willing to take a chance on getting a defective product that will not be replaced.

I bought a Spalding Beast basketball system 8 months ago. Despite a base full of sand, the wind took it over and shattered the backboard. I can get a replacement backboard, but some of the parts that are required to install (and can't be reused from the old system) are not available. Seriously, less than a year, >$2000 price tag, and now the best they can do it "buy another one." Abominable!

Basketball backboard broke after 3 years in the sun, it became brittle

Bought a baseball goal for the grandkids for Christmas 2019 around August 2020 the wind took it down damaging the base have been in contact with spalding several times and still February 2021 getting the run around and excuses as to why I can get replacement parts for a 275.00 goal I bought from Spalding/Walmart buyer beware

Very good products. Love the sporting goods they offer, has wide variety of sporting goods.